نيشانث koshy

As a Senior support consultant my main responsibilities are as follows:
 Training new members joining the team.
 Mentoring and guiding trained engineers with Project implementation.
 Accountable for on-site projects, preventive maintenance and rendering support for softwares including POS systems & Restaurant management softwares for major 5 Star hotels all over the Middle East.
 Providing level-2 support to clients to ensure that the problem is solved with minimum downtime.
Looking after the whole suite of hospitality software available with the company.
 Implementation of application at client site
 Installation and configuration of touch screen machines, network printers, PDA’s, Equinox Boxes
 Configuring Virtual terminals and Virtual machines
 Interfacing of the software with other software already installed at the property
 End User Training and Go Live activity
 Supporting existing client base, coordinating with property IT Manager during system audits


Software Solutions for which my responsibilities include consulting and support are as follows:

 Point of sale Software - Infrasys Hong Kong
1. Gourmate Enterprise Version (LINUX)
2. Gourmate TOO
3. I- Gourmate
Reference Website: www.infrasys-intl.com

 Table Management Software - TMS Infrasys Hong Kong
Reference Website: www.infrasys-intl.com

 Restaurant Management System and Marketing - ResPAK Analytical Systems Austria
Reference Website: www.respak.com



PROJECTS HANDLED

  Le-Meridien Dubai, UAE
 Shangrila & Traders AbuDhabi, UAE
 Traders Hotel Dubai, UAE
 Abudhabi Country Club, UAE
 Venetian Village at Ritz Carlton Abudhabi, UAE
 Conrad Hotel Dubai, UAE
 Park Rotana Abudhabi, UAE
 Habtoor Grand Resorts and Spa Dubai, UAE
 Dubai Marina Yacht Club Dubai, UAE
 One To One Hotels Abudhabi & Alain, UAE
 Time Hotels Dubai &Sharjah, UAE
 Shangrila Hotel, Doha
 Qatar Luxury Group, Qatar
 Al - Nahda Muscat, OMAN
 Crowne Plaza, Kuwait
 Aloft Hotels, INDIA
 Westin New Delhi, INDIA

As a support consultant my main responsibilities are as follows:
 Looking after the whole suite of hospitality software available with the company.
 Implementation of application at client site
 Installation and configuration of touch screen machines, network printers, PDA’s, Equinox Boxes
 Configuring Virtual terminals and Virtual machines
 Interfacing of the software with other software already installed at the property
 End User Training and Go Live activity
 Supporting existing client base, coordinating with property IT Manager during system audits

Software Solutions for which my responsibilities include consulting and support are as follows:

 Point of sale Software - Infrasys Hong Kong
1. Gourmate Enterprise Version (LINUX)
2. Gourmate TOO
3. I- Gourmate
Reference Website: www.infrasys-intl.com

 Table Management Software - TMS Infrasys Hong Kong
Reference Website: www.infrasys-intl.com

 Restaurant Management System and Marketing - ResPAK Analytical Systems Austria
Reference Website: www.respak.com



PROJECTS HANDLED

 Le-Meridien Dubai, UAE (Gourmate POS - Server upgrade from Red Hat Linux 7.3 to Red hat Enterprise Linux 3)
 Layia Oak Dubai, UAE (Gourmate POS)
 Topaz Living Courts Dubai, UAE
 Ruby Living Courts Sharjah, UAE (Gourmate POS)
 Al - Nahda Muscat, OMAN (Gourmate POS)
 Le-Meridien Pune, INDIA (Gourmate POS)
 Leonia Hyderabad, INDIA (Gourmate POS)
 Shangrila NewDelhi, INDIA (PMS interface upgrade for Gourmate POS)
 One To One Hotels Abudhabi, UAE (Gourmate TOO POS)
 CITY DELI Dubai, UAE (I - Gourmate POS)
 WOK HOUSE Dubai, UAE (I-Gourmate TOO POS)
 Le- Meridien Dubai, UAE (Table Management System)
 Shangrila AbuDhabi, UAE (Table Management System)
 Dubai Marina Yacht Club Dubai, UAE (ResPak)
 Traders Hotel, Dubai

• Performed testing of Web/Database/Standalone applications.
• Experience in various phases of SDLC such as Requirement collection and Analysis, Design and Testing.
• Backup, Restoration, Importing and Exporting of database.
• Back-end testing using SQL queries and sub queries.
• Installing Software programs like Visual Studio 2003 & 2005, MS SQL 2000, Visual Basic 6, and MS Office.
• End user training.
• Troubleshooting of Software & Support to Client.