System Administrator
IBM India Pvt. Ltd.
Total years of experience :12 years, 2 Months
Work on Ticketing tool Maximo to manage Incidents (Sev 1, 2 & 3) and Change request.
Manage User and computer accounts in AD, also manage DHCP and Printer server.
Work on Big Fix Server to generate reports and also deploy patches to maintain the compliance standard of the company using Big Fix server.
Manage File Server, File and Folder permissions and Disk Quota.
Giving IT support on client call with Operation when production outage
Preparing and deploying Local and Group policies as per client and business policies.
Preparing Image using WMI, Ghost and SysPrep, As per the client Image document .
Manage Data Centre and Hub Room and also provide L1 support for Data Centre issue’s.
Manage a team of 10 Engineer’s.
Single handed domain admin for multiple domains.
Provides Active Directory support, also prepare and deploy Group policies as per client and business requirements.
Maintain and build server infrastructure and provide very strong system administrative functions to one of the banking
client. Part of projects team which support and builds OS platform and then installs and stabilize the application before
going to BAU.
Understand and implement high level infrastructure changes.
Mentor less experienced administrators.
Contributes to policies, standards and procedures, and documentation of best practices/process improvements.
Provide Effort estimations for upcoming projects or the one under planning phase
Develop and implement processes to automate and standardize routine engineering tasks.
Provide in-depth high level diagnostics on all problems or issues encountered with the infrastructure.
Maintain special assignments of a technical nature and to develop alternative solutions based upon independent analysis.
Develop detailed specifications and implementation plans for new versions of Operating systems and other Systems
software.Work Experience
Worked at IBM India Pvt. Ltd. as Sr. Oper
Single handed domain admin for multiple domains.
Provides Active Directory support, also prepare and deploy Group policies as per client and business requirements.
Understand and implement infrastructure changes.
Implementation and support of clusters.
Build and Support of all Physical and Virtual Windows 2003, 2008 and 2012 Server Systems.
Maintain and build server infrastructure and provide very strong system administrative functions to one of the banking
client. Part of projects team which support and builds OS platform and then installs and stabilize the application before
going to BAU.
Develop and implement processes to automate and standardize routine engineering tasks.
Provide in-depth high level diagnostics on all problems or issues encountered with the infrastructure.
Maintain special assignments of a technical nature and to develop alternative solutions based upon independent analysis.
Develop detailed specifications and implementation plans for new versions of Operating systems and other Systems
software
Contributes to policies, standards and procedures, and documentation of best practices/process improvements.
Mentor less experienced administrators.
Identify system performance issues and drives the development of tools to correct.
Also insure the compliance of servers by fixing NCI \ ISEC and deploying relevant patches using Big Fix Server.
Work on Ticketing tool Maximo and Elixir to manage Incidents and service request as per SLA.
Troubleshooting Lotus notes Mailbox issues including Mail data backup, Also provide first level support for mobile Sametime and Lotus Traveler, which includes installation and configuration of both.
Deploying Image using WMI, Ghost and Tivoli server.
Installation, Configuration & Maintenance of Anti Virus(Symantec Endpoint)
Installation and troubleshooting over mainframe client Access application & Web based Application
Maintenance of Desktops machines which involves installation of OS and different Application Software.
Handling Band 8, 9 and 10 user’s issues.
Troubleshooting the Network Connectivity.
First level support for AVAYA IP Phones, Citrix, VPN and various other softwares..
Installation, configuration and trouble shooting problems with different kind of Printers.
Worked in IBM Global Business Process Services Pvt Ltd. as an IT-Intern in IT-Software/Application Development Domain from 22-Dec-2011 to 31-May-2012 (During BTech).
Designation - IT Intern
Role - Programmer
Project -
Title - “Do Not Call (DNC) Registry”
Technology Used -
• Application Server - WAS 6.1 (Web Application Server)
• Front End - RSA 7.5 (Rational Software Architecture)
• Back End - IBM DB2 9.1
• Others - Java (Jsp, Servlets), AD, JNDI
Introduction- The DND (Do Not Disturb) registry is a web application having the list of all telephone numbers of the subscribers who do not want to receive commercial updates but it is not applicable in case of billing related updates. Telephone subscribers who do not wish to receive alerts can register their telephone number with their telecom service provider (TRAI) for inclusion in the DND registry. Telecom Service Network shall upload the telephone number to DND registry The Telemarketer has to verify their calling telephone numbers list with the DND registry before making a call.
Graduate of B.Tech in IT from Amritsar College of Engineering and Technology(A.C.E.T) affiliated to P.T.U with an aggregate of 71.55% in June-2012.