Engineering Executive
Dialog Axiata PLC
Total years of experience :5 years, 7 Months
* Implement network infrastructure.
* Troubleshoot network faults & problem areas as required, providing in depth network support to both support and project teams.
* Adhere to all network security standards and company policies.
* Migration of existing services onto newly installed infrastructure within agreed timelines.
* Proactively monitor network performance on a regular basis to ensure network reliability.
* Plan and execute network infrastructure upgrades to ensure sufficient network capacity to handle increased demand.
* Provide engineering support to NOC, Presales and Provisioning teams within agreed internal response times.
* Ensure that business critical services on the network are reliable and secure.
* Troubleshoot and support layer 2 and layer 3 protocols (eg: VLANs, BGP, MPLS, ethernet) supporting connectivity, data, voice and infrastructure issues.
* Working with third party providers as well as large business clients in order to resolve any problems and come up with appropriate solutions to new requirements.
* Configure networks to ensure smooth and reliable operation for fulfilling business objectives and processes.
* Complete all allocated tasks within agreed timelines, ensuring timely delivery of project milestones and goals.
* support the Network Operations team to increase the capabilities on Dialog network and all connectivity products, including Ethernet, Internet, IP Transit, Optical, Dark Fiber, Broadband Aggregation, SDWAN and SASE.
* Utilize network monitoring tools to ensure maximum uptime and identification of any network issues.
* Ensure that the Network Operations team has the correct systems, processes, documentation and training to support any new network implementations or new technologies added into the Dialog network or product portfolio.
* Follow ticket hygiene and handover process.
* Maintain current knowledge of industry trends and best practices.
* Collaborate with other business units where required.
* Configuration of new POls and augmentation
of capacity in existing Pol by analyzing Utilization
from Traffic reports.
* Responsible for configuration and modification
of B-Number Analysis table, Route Parameters,
Signaling routes, Augmentation of Routes,
Forwarding analysis, Access Barring Data, Charging
analysis, Routing Case Tables etc. as and when
required by the customer.
* Actively participated in MNP (Mobile Number
Portability) implementation .Testing for every
related issue of MNP. Routing of LRN, calls & sms
scenarios as per the MNP.
* Planning the Routing of levels for traffic
management in coordination with planning team
For Efficient uses of Switch resources.
* Analyzing ASR using Protocol Analyzer. Tracing
calls on Signal Analyzer in case, to find failure
cause.
IT compliance - Azure compliance, OS compliance, System applications compliance, and IT security compliance.
- Provide L2/L3 support for all users in the organization and ensured that the systems and corporate network are available 24x7x365.
- Perform timely and effective expert-level troubleshooting and resolution of enterprise infrastructure problems.
- Manage third-party vendor relationships and service agreements.
- Monitor firewalls, routers, and switches to ensure optimal performance.
- Perform security audits and log reviews.
- Conducted user awareness sessions and user training. (Microsoft Office products, email clients,
SharePoint, OneDrive, vulnerability threats, and best practices such as password management).
- Helpdesk incident management
- Planning and conducting end-user training.
* Conduct IT Audits.
* Coordination with the senior management of the respective companies and solve the problems.
* Possess overall responsibility for the completion of assurance engagements.
* Communicate work plan tasks and obtain buy-in
from engagement team and specialists.
* Review of financial statements, auditors' reports
and other reports in accordance with relevant
standards and legislation.
* Give attention to the critical audit and accounting
issues, discuss with client senior management and
suggests approaches for addressing issues.
* Manages time, plans and organizes work tasks,
monitors progress and meets deadlines.
* Encourages teamwork and promotes respect and
understanding for different backgrounds, opinions
of others, and work/life balance issues.
I was selected to the Dean’s list in my second year of academics(2020).
Passed the subjects of Mathematics, Chemistry & Physics.