Senior Collection Officer
Dubai Bank
Total years of experience :6 years, 7 Months
Maintained strong follow up with customers by callbacks, email, and fax.
•Preparation of police cases as per the reports.
•Issuance of release letter personal/auto loans with all requirements of sending instructions to settle the loan, filling and updating the excel sheet.
•Handling walking customers for any request or payments related to personal or auto loan.
•Prepare the presentation of security or manager cheques.
•Dealt efficiently with all sorts of customer queries, requests, orders and complaints with explaining about all types of security and manager cheques.
•Coordinated with several departments for resolution of customer’s issues.
•Successfully met the objectives and performance measures as agreed with the Manager.
•Adhered to company rules and policies with diligence.
Ensured regular reporting to Line Manager regarding day to day performance through emails.
•Managed daily, weekly, monthly statistical reports as appropriately required.
•Forward sales request to concern department for all coming new sales order and business enquires.
•Greet customers, offer assistance and serve them in order to ensure their needs are answered in a timely manner and in compliance with quality and customer service standards.
•Assist customers in their purchase decisions by helping them select relevant and appropriate products, offering proper advice and suggesting gift vouchers and best discounts when applicable.
•Handling of complaints and queries with following up to make sure customer are satisfied.
•Deal directly with customers either by telephone or personally with perfect satisfaction results.
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