Business Development Executive - Supervisor Telesales
Alef Group
مجموع سنوات الخبرة :10 years, 0 أشهر
Directed new sales channels, Registering Brokers, and acquiring new clients for maximum sales
leads.
- Organized sales meetings, events, and conferences to facilitate communication.
- Drove initiatives for new leads and revenue streams through market segmentation &
competitor analysis.
- Maintained smooth communication between customers, service providers, operations team,
and stakeholders.
- Provided leadership as a Tele-Sales Supervisor, overseeing and guiding a team of tele-sales
agents.
- Conducted training sessions for new agents, ensuring alignment with sales strategies and
company goals.
- Implemented effective coaching and mentoring strategies to enhance team performance and
achieve targets.
- Monitored and analyzed tele-sales activities, providing constructive feedback for continuous
improvement.
- Contributed significantly to the growth of the tele-sales team, achieving and exceeding set
objectives.
e communication.
- Drove initiatives for new leads and revenue streams through market segmentation &
competitor analysis.
- Maintained smooth communication between customers, service providers, operations team,
and stakeholders
Delivered personalized presentations while navigating the property market, clients’ needs and financial prosperity.
Showcased high level of integrity and professionalism in dealing with residents, prospects, clients, vendors and outside contacts.
Involved in covering all essential NLP techniques with each call to ensure and secured multiple clients visit and purchase.
•Maintained relationships with clients and key personnel within customer companies.
•Provided client support and handle client communications effectively.
•Addressed client concerns promptly and professionally.
•Ensure that client requests are handled timely and accurately.
•Provided up-to-date information about the company’s services.
•Attended meetings with clients to build relationships with existing accounts.
•Escalated and resolved areas of concern as raised by clients.
•Conducted business reviews to ensure clients are satisfied with our services.
•Preparing reports on client’s account status.
•Liaising with internal departments to ensure client needs are fulfilled effectively.
• Assist with incoming calls when needed.
• Identify problems that might arise from operations with ethical procedures and professional
judgment.
• Recommend better strategies that will generate better results in the customer service department.
• Investigating customer complaints.
• Inspected the stocks to make sure they are compliance with the contract specifications.
• Supplied quality control data to the concerned department.
• Investigated or reported questionable products.
• Monitored inventory levels of all the customers accounts
• Responsible for the day to day activities
• Organized the dispatch of deliveries within the requested time frame and cost
• Coordinated with internal and outside training ensuring all staff have the required up-to-date
skills to manage their accounts effectively
• Provided customer support and reassurance that their products would reach on the agreed time
frame
• Handling customers critical cases providing effective solutions
• Managed a large team of direct reporting comprising all the TPL and internal logistics in GCC
which includes Jordan, Lebanon, Bahrain, Kuwait, U.A.E, KSA Jeddah, Riyadh
• Troubleshoot delivery and damaged goods during the shipping process
• Inspected the cause of damaged goods and replaced it
• Investigated the cause of damaged goods with relevant departments
• Instructed the drivers with their travel route
• Collaborated with the drivers to enhance quality of service
• Trained drivers to communicate well with the customers
• Reporting the operational performance directly to the CEO and COO according to set KPIs
evaluation and audit for each country with further investigations as this was directly requested by
name.
• Coordinated, managed and monitored all the departments in the company.
• Troubleshoot and inspect where the issues occur.
• Ensured all fulfillment data is corrected.
•Troubleshoot systemic errors and make sure that all the data is printed out correctly by the system.
• Maintained stock levels to ensure timely availability of products.
• Reviewed service levels on continuous basis.
• Introduced new technology to the inventory to scan and keep track of missing stock .
• Forwarded recommendations for policy, procedures and targets.
• Presenting reports to senior management.
Certified Logistics And Supply Chain Management Professional KHDA Attested
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