Retail Sales Manager
Dubai Furniture Manufacturing Company LLC
Total years of experience :17 years, 9 Months
• Managing the overall responsibility of 19+ stores across UAE - King Koil & Serta
• Handling 50+ staffs across the stores
• Setting the annual brand budgets & developing the business plan
• Tracking sales & developing contingency plans to cover up any shortfalls from the budget
• Managing stock & ensuring an appropriate stock to sales ratio & ideal stock location wise
• Handling pricing & merchandising of stocks
• Rolling out brand wise promotions
• Participating in the working of retail staff incentives schemes based on brand sales
• Liaising with brand Principals for product updates, new collections, merchandising tools
• Monitoring market intelligence & suggesting appropriate sales strategies
• Constantly surveying international & domestic markets for new & competing products
• Participating in marketing activities involving events, campaigns & PR for each brand
• Participate in hiring process and conducting training programme for retail team
• Visiting stores to ensure brand visibility /standards across retail format
• Providing feedback to the management, reports & analysis
• Liaising with mall management & contractors to ensure smooth operation of stores
• Submit monthly, quarterly and yearly reports to management
• Manage P&L of all showrooms
• Identifying new opportunities for establishing of retail stores
• Connecting with mall leasing, marketing department on regular basis
• Supporting marketing team for online, new product launch & other promotion activities
Leading boutiques by demonstrating a great ability to build revenue through the development of strategies and plans
to achieve sales results through clientele, superior customer service, events, partnering and traffic generating actions.
Think strategically and driving the business to company standards
Boutique Team Management & Talent development
Prioritize, plan, delegate, administrate and adapt to business needs
Ensure strong merchandise presentation standards as per brand requirement
Manage P&L for the boutique
Marketing and Sales of Premium Distributional Products (Duni, Habanos Cigars, Kimberly Clark, Pal, Twinings, Teisseire, Figaro and Banvit)
Handling major Hotels, restaurants and catering company.
Coordinating with existing clients for maximum sales performance
Achieving predetermined sales target
Making forecast sales report
Developing a professional business relationship with corporate customers
Engaging in sales activities including creating relationships with decision makers and directing account sales strategy.
Manage portfolio and history of marketing activity for the Brand and work closely with Principals
Prepares periodic sales report showing sales volume, potential sales, and areas of proposed client base expansion
Analyzes and controls expenditures of division to conform to budgetary requirements
Coordinate and assist the Buyers in selecting the merchandise based on the market demand, client base and current trends.
Expert in Customer account management, query management services and online service support specifically designed for different types of credit card, retail loan, insurance, collection and banking queries, modes of payments.
Successfully Implemented LEAN project, wherein the turnaround time for closing query over call was reduced by 35%.
Well versed with CARDPAC, VISION +.
Conducted market survey, gathered information regarding products and submitted detailed reports to the management on a weekly and monthly basis.