كحيلان غورناني

• Leadership & Management: Lead operations of 19+ retail showrooms across the UAE with 50+ staff, delivering 15% YoY sales growth and improving overall operational efficiency by 15%.
• Strategic Planning & Budgeting: Drove sales KPIs (ATV, conversion, sales per sqft), achieving consistent growth and profitability across all locations.
• Oversaw store openings, securing prime mall locations, and led 5successful launches in 18 months.
• Implemented strategic visual merchandising, achieving a 22% increase in gross margins.
• Rolled out performance-based incentive programs, improving staff motivation and reducing turnover by 10%.
• Responsible & Report to the CEO Retail the business performance of the product
category and brand portfolios of the Division.
• Collaborated with stakeholders (brand principals, mall management, contractors) for smooth operations and retail excellence.
• Conducted regular operational audits, SOP checks, and implemented customer-centric service standards.

Leading boutiques by demonstrating a great ability to build revenue through the development of strategies and plans
to achieve sales results through clientele, superior customer service, events, partnering and traffic generating actions.
Think strategically and driving the business to company standards
Boutique Team Management & Talent development
Prioritize, plan, delegate, administrate and adapt to business needs
Ensure strong merchandise presentation standards as per brand requirement
Manage P&L for the boutique

Marketing and Sales of Premium Distributional Products (Duni, Habanos Cigars, Kimberly Clark, Pal, Twinings, Teisseire, Figaro and Banvit)
Handling major Hotels, restaurants and catering company.
Coordinating with existing clients for maximum sales performance
Achieving predetermined sales target
Making forecast sales report
Developing a professional business relationship with corporate customers
Engaging in sales activities including creating relationships with decision makers and directing account sales strategy.

Manage portfolio and history of marketing activity for the Brand and work closely with Principals

Prepares periodic sales report showing sales volume, potential sales, and areas of proposed client base expansion

Analyzes and controls expenditures of division to conform to budgetary requirements

Coordinate and assist the Buyers in selecting the merchandise based on the market demand, client base and current trends.

Expert in Customer account management, query management services and online service support specifically designed for different types of credit card, retail loan, insurance, collection and banking queries, modes of payments.
Successfully Implemented LEAN project, wherein the turnaround time for closing query over call was reduced by 35%.
Well versed with CARDPAC, VISION +.
Conducted market survey, gathered information regarding products and submitted detailed reports to the management on a weekly and monthly basis.