Total Years of Experience: 9 Years, 8 Months
September 2016
To Present
IT SUPPORT ENGINEER
at GTech Information Technology
Location :
United Arab Emirates
Provide technical consultation and support to resolve any hardware, software or technical issues for clients under AMC or not.
Clients include: Dubai Physiotherapy Clinic, Dubai World Trade Centre (MAC users), Laservision - An Al Futtaim division, FilmMaster Media, Evolution Events and Action Impact Event company etc.
Clients include: Dubai Physiotherapy Clinic, Dubai World Trade Centre (MAC users), Laservision - An Al Futtaim division, FilmMaster Media, Evolution Events and Action Impact Event company etc.
May 2015
To August 2015
DESKTOP ENGINEER
at Cyquent Technologies
Location :
United Arab Emirates
Undertaking analysis, diagnosis and resolution of problems via remote access, phone, e-mail & face-to-face contact.
•Asset management and prioritizing tickets based on severity.
•Research of new technologies and solutions that can improve our client`s IT infrastructure and assist the company with IT procurements
•Asset management and prioritizing tickets based on severity.
•Research of new technologies and solutions that can improve our client`s IT infrastructure and assist the company with IT procurements
November 2012
To August 2014
ENGINEER
at Ericsson India
Location :
India
Back Office OSS (Operations and Support Systems) Nov 2012 - Aug 2014
Responsible for the end-to-end 2nd Level technical support for the issues arising in Managed Services Customers’ cellular network and also extend support to the Front Office in fault management issues and data restoration issues.
Responsible for the end-to-end 2nd Level technical support for the issues arising in Managed Services Customers’ cellular network and also extend support to the Front Office in fault management issues and data restoration issues.
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