nithin thindiyath

Organisation Star Services in affiliation with Emirates Telecommunication Organization Dubai UAE
Location Dubai - UAE
Role Senior Technician
Duration Dec 2010 to till date
• Broadband, IPTV and VOIP (Huawei/Zhone FTTH) provisioning and fault controlling.
• Legacy (Huawei IPNG DLC) network to Fiber Optical migration
• Interact with High value (PRI, VPN & Leased Lines) customers and contact center for plan and resolve provisioning and support issues
• Service provisioning related activities in a planned and professional manner
• Assign duties to technicians and make sure targets are met.
• Record and maintain all required information as per ISO standard
• Plan and assign all on-call responsibilities to technicians.
• Solve all customer service related problems with high efficiency and importance
• Study on areas of improvements and propose to higher management on timely basis

Organisation eMinds Technologies Pvt.Ltd.
Location Bangalore, India
Role Network Support Engineer
Duration July 2008 to January 2009


• Network Provisioning and Assurance
• Carrying out Acceptance Testing new Cisco/Huawei DSLAM /Utstarcom DLC sites.
• Responsible for carrying out Preventive Maintenance of Access end Network Equipments.
• Service Provisioning & Assurance for L3 VPN & L2 VPN (VLL) Circuits.
• Hands on experience on ARGUS ADSL Tester, Fujikura Fusion Splicer, Fujikura OTDR
Optical Power Meter (Acterena)
• Installation and maintenance of UBR ( Unlicensed Broadcasting Radio)