Retail Showroom Manager
Royal Palace Furniture
Total years of experience :6 years, 8 Months
Manage day-to-day Showroom Retail Operations.
Drive Sales Growth.
Team Training and Development.
Stock / Inventory Control.
Merchandising and Operating Standards adherence.
Support Marketing Initiatives.
Effectively manage customer contacts and relationships to improve customer service, build sales volume, improve staff effectiveness, and increase overall customer satisfaction.
Work closely with the Sales team & Design team to achieve the monthly sales targets and increase the overall performance of the Design Center.
Maintain clear lines of communication with the Operations Director on sales, performance issues and customer service.
Work with Operations Director and / or Human Resources to consistently implement disciplinary action and performance management in accordance with company guidelines.
Assist in the recruitment and hiring of team members.
Competitor Monitoring and Feedback.
Sales Supervisor/ Store in charge.
Manage retail staff, including cashiers and people working on the floor.
Meet financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
Formulate pricing policies.
Ensure hours of operation are in compliance with local laws.
Maintain store's cleanliness and health and safety measures.
Organize and distribute staff schedules.
Preside over staff meetings.
Help retail sales staff achieve sales targets.
Manage different departments within the store.
Handle customer questions, complaints, and issues.
Advising on forthcoming product developments and discussing special promotions.
Checking quantities of goods on display and in stock.
Recording sales and order information and sending copies to the sales office.
Communicating with target audiences and managing customer relationships.
Monitoring competitor activity.
Supporting the marketing manager and other colleagues.
