Convergence Specialist
MOMENTA GLOBAL
Total years of experience :24 years, 1 Months
Switching and Maintenance of IP exchange Avaya/Nortel SME and Enterprises solution availability
switch in Qatar based clients like Cuban Hospital(HMC), Weill Cornell Medical College, E- pro IT
Solutions, Mashreq Bank, AJCC, QPI, Sharaf DG and Mediterranean Shipping Co. Qatar etc.,
Responsibilities:
* Administrating and Troubleshooting Voice network infrastructure of Avaya/Nortel SME
and Enterprises solution availability switch based clients in Qatar.
* Understand the expectation of the customer out of the project, communicate with the
customer and provide customized solution.
* Installation and maintenance of Avaya IP Office 500V2 Basic, Essential and Advanced
Edition.
* Installation and maintenance of Voicemail pro, IPO Contact Store and Customer Call
Reporter Application.
* Installation of Avaya Communication Manager 5.2 /6.0 and MG430, MG450
* Installation and troubleshooting of Call billing software Ring Master Rel 4.x /5.x
* Project coordination - installation of Avaya IP telephony and CMM.
* Administrating and Troubleshooting of Nortel call pilot 600r Rel 5.0
* Installation of hardware like peripheral cards of Avaya/Nortel products.
* End to end support for implemented solutions
Switching and Maintenance of IP exchange Nortel CS 1000E for Mphasis an EDS
Company at Pondy With 230 Nortel isoft phone 2050 pc model, 2004, 1220, 1230 model IP
phones and Contact Center 6.0 server (CCMS, CCMA and CALL PILOT 6.0) and Audio
code Mediant 2000 (SIP Trunk)
R.R. Donnelley, providing 24/7 support in Maintenance
& resolving Problems in Meridian Systems 11C, 61C and CS 1000E, call pilot, Symposium &
Passport7440.
Responsibilities:
* Administrating and Troubleshooting Voice network infrastructure of RR DONNELLEY
telecom & hardware
Service and Maintenance of all types of office automations like printers, computers, Xerox machines and
audio and video systems, projectors etc., and Maintenance of telephones, voice and data cabling network.
Responsibilities:
* Skilled in hardware and software installation, applications and technical support, and network
Configuration.
* Performed installation, configuration, troubleshooting, and routine maintenance for all desktop
environments which entailed User administrations, software upgrades, printer setup and
connectivity. Provided technical support for high priority issues.
* Exceptional relationship building skills communicating with all levels-from customer to technical
staff to senior management.
* Installing and Troubleshooting in windows 2000 professional, win XP and selling Thin Client.
* Maintaining and supporting for more than 100+ clients set up. Hands-on solving of day-to-day
operation issues, resolution of technical issues as they relative to system integration and support.
* Supervising and co-ordinate with company contractor’s labours work inside of MIOT.
* To maintain & upkeep of ERICSSON BP250 EPABX and cabling work and FOM E1 modem.
* Attending Computer Problem & Software Installation.
* Maintenance of computer System configuration and Software Installation. & Printers.
* Maintenance of voice and data cabling (Domain) Networking and televisions Cable Network.
* Maintenance and Servicing telephones Instruments and voice cabling network.
To upkeep the NE 1100 OKI EPABX System & installation of MDF, Krone junction boxes,
and maintenance of UG (underground) Armoured jelly filled Telephone cable, UG un-armoured
telephone cable and PVC telephone cable including setting of cable kit at CVRDE Ministry of
Defence, Avadi, chennai.
Restoration and servicing of telephone line complaints and faulty telephone instruments.
Energizing new telephone connections to various Divisions located in different building/
customers
To upkeep, maintain & installation of DIGTALISED AUTOMATIC PERFECT BINDING
MECHINE WELBOUND (SINGLE CLAMP).
Technical proficiency
* Installation of Avaya Communication Manager 5.2 /6.0 and MG430, MG450
* Installation and maintenance of Avaya IP Office 500V2 Basic, Essential and Advanced
Edition.
* Installation and maintenance of Voicemail pro, IPO Contact Store and Customer Call
Reporter Application.
* Installation and troubleshooting of Call billing software Ring Master Rel 4.x /5.x
* Project coordination - installation of Avaya IP telephony and CMM.
* Installation of hardware like peripheral cards of Avaya/Nortel products.
* Installation and maintenance of Avaya UC/SME and Enterprises solution availability
* Administrating and Troubleshooting of Nortel 11c, 61c and CS 1000.
* Administrating and Troubleshooting of Nortel call pilot 600r Rel 5.0
* Administrating and Troubleshooting the analog, digital and IP phones.
* Maintaining and administrating the Nortel and Avaya voice mail.
* Configuring and troubleshooting CDR software Softex-ringmaster.
* Installation and Configuration of voice links like E1, T1 and IP link.
* Backup the data of Avaya, Nortel and windows systems.
* Hardware and software Inventory and site book maintenance.
* Maintaining and administrating the desktop systems.
* Trouble shooting the networking and windows OS.
Service and Maintenance of EPABX exchange Coral Flexicom (5000) at Southern Naval Command,
Kochi with 1200 extensions and Coral Flexicom (6000) at Kochi Refineries LTD., with 1500 extensions
Lines include trunk lines, E1channels (2MBps lines), 64kbps lines, E & M Channels and BRI lines. To
maintain cube Telephone billing and Dialogic voice mail software & Battery (VRLA, Led Acid),
Chargers (SMPS, UPS module) units.
Responsibilities:
* Maintenance of Exchanges (EPABX) (NE 1100-IOX MODEL, Coral-III, ISDN,
Flexicom 5000&6000, NE10) and Trouble shorting.
* Maintenance Troubleshooting of 2Mbps stream lines (Ascom-2048A, RAT-
E1), 64Kbps(CYGNUS 604) Modems and E&M lines through MUX.
* Maintenance of Computers (HCL), Printers (Dot matrix, Laser-inject) and
Accessories
* Collecting and updating of Exchange, MDF, Battery data’s,
* Maintenance of Battery Charger-FCBC (240AH, 200AH), SMPS, UPS and
Batteries (VRLA, SLAB&Led Acid)
* Maintenance and trouble shooting CUBE Call Billing Software & Voice Mail
Software
* Maintenance of BRI based Video Conferencing system (Polycom)
* Jelly Filled Cable Fault Rectification