Analyst
British Telecom Global services ltd
Total des années d'expérience :8 years, 7 Mois
An individual contributor role in Revenue Assurance team to handle all network billing validation, call disputes settlement management, revenue leakage and suspense management
•Handled billing validation, reconciliation, disputes settlement for both POLO (payment to other license operators) and GIPX (Global IP Exchange) service.
•Extensive work on MIS reporting using Advance excels.
•To validate all invoices received, comparing BT data vs. customer data, ensuring BT is not paying more than expected. Operator dispute settlement for netoff customers as well as other customers
•Analysis of more than 350 invoices a month for GIPX and POLO team and retaining as much cost as possible.
•Revenue assurance by applying the receipts on Oracle GFP on timely basis.
•CDR analysis, call traffic mapping and recognition. Dispute (Volume & Rate) handling raised by customer on BT Invoices for GIPX service.
•Analysing valid and invalid calls and scrutinizing whether to waive off the call charges or not which have gone to suspense following the OFFCOM rules and regulations
•Work with the wider team to ensure the financial integrity across the BT business both with cost and revenue. Challenging and correcting invoices where needed.
•Disputing any overcharge from the customer and protecting BT from any over spend for POLO team.
•Preparing SLA and KPI reports at the end of every month.
•Reconciling all the Invoices received from customer and raise dispute with customer if there is any. Dispute (Volume & Rate) handling raised by customer on BT Invoices.
•Follow up with the customers for timely revenue collection through email and calls. Timely debt collection from customers.
•Preparing minutes of meeting for daily calls and sending them to entire onshore team. Publishing MIS reports every week for stakeholders.
Projects Undertaken
•PICT tool implementation for process improvement.
•Workflow analysis and reduction
•Call reduction
•Cost reduction analysis.
Key accomplishments
•Client appreciation received for streamlining the disputes and reconciliation process.
•Received from onshore an E-card for handling work of 2 FTE alone with no escalation and 100% quality assurance.
•Received appreciation for process improvisation made.
•Certificate received for completing the contract management training.
Analyst-Valuation and reporting
Performing Quality checks for loans Processed and working on daily quality dashboard.
•Allocation of loans to agents and maintaining the consolidation data in day-end.
•Scrubbing the file (Reviewing 1003, 1008, Appraisal Reports, Hazard and Flood insurance, Credit Report, BorrowerAuthorization Letter, Aus (DO, LP), Generation of Mortgage Insurance for loans having a LTV more than 80%, Good Faith Estimate etc.
•Completing the whole 1003, Transmittal Summary (1008), VOE, VOR in Calyx.
•Sending files to underwriters.
•Handling corrections and escalations of team members
To undertake CRM, admin and support for a team of staff who are based on client sites in the UK
•Supporting them with MRM, ordering business cards, drafting of letters and reports.
•Perform general industry research, company research, finance related documents, news run, events & financials, etc.
•Taking general telephone queries and investigation of partners and directors of other companies.
•Arranging complex travel arrangements, working on expense reports, scheduling calendar meetings.
•Providing the support on CRM like adding contacts, deleting partners, adding new partners, inviting potential customer for marketing events etc.
•Preparing monthly MIS reports on research done for audit and tax team.
To undertake CRM, admin and support for a team of staff who are based on client sites in the UK
•Supporting them with MRM, ordering business cards, drafting of letters and reports.
•Perform general industry research, company research, finance related documents, news run, events & financials, etc.
•Taking general telephone queries and investigation of partners and directors of other companies.
•Arranging complex travel arrangements, working on expense reports, scheduling calendar meetings.
•Providing the support on CRM like adding contacts, deleting partners, adding new partners, inviting potential customer for marketing events etc.
•Preparing monthly MIS reports on research done for audit and tax team.
Signing premium for the London market brokers like Marsh, Willis, AON Limited, HSBC, Hiscox, Benfield, UIB, Jardine Lloyd Thompson etc.
•Scrubbing the scratched slip agreement and various endorsements for marine, non- marine, aviation
•Entering the data into the LIDS and POSH software database.
•Raising and resolving the queries sent to broker on timely basis so as to meet the SLA.
•Processing the original premiums, additional premiums and return premiums on behalf of underwriter.
Signing premium for the London market brokers like Marsh, Willis, AON Limited, HSBC, Hiscox, Benfield, UIB, Jardine Lloyd Thompson etc.
•Scrubbing the scratched slip agreement and various endorsements for marine, non- marine, aviation
•Entering the data into the LIDS and POSH software database.
•Raising and resolving the queries sent to broker on timely basis so as to meet the SLA.
•Processing the original premiums, additional premiums and return premiums on behalf of underwriter.
Handling all incoming calls from customer and dealers
•Resolving all their issues on timely manner and updating the same into the system
•Dispatching NOC and processing hard approvals for the loan applications
•Generation leads and converting them into sales.
Advance professional diploma in software engineering
EDUCATION