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Nitin Joshi, Supply Chain & Customer Service Manager ME

Nitin Joshi

Supply Chain & Customer Service Manager ME·Saint Gobain Constructions Chemicals

United Arab Emirates

Master's degree, Post Graduate in Supply Chain management

Work experience

Total years of experience: 34 years, 10 months

Supply Chain & Customer Service Manager ME

June 2023 - Present

Saint Gobain Constructions Chemicals

Dubai, United Arab Emirates

June 2023 - Present

« Currently managing Middle East SBM Business operations worth USD 25M
annually, leading customer service and overseeing end-to-end supply
chain processes. Acting as asingle point contact for the entire operations
side of business.
« Lead Sales and Operations Planning (SLOP) process, ensuring materials
availability and optimal inventory management for SBM markets in the
Middle East. Recently implemented Distributor SSOP for improved
insights.
» Manage
all supply chain and customer service-related activities, including,
inventory management, coordination with Production facilities and
implementation of efficiency and cost reduction strategies.
» Managing 3PL providers and their management for both freight audit and
pay, and performance management. Working on improving freight audit
process.
« Develop and maintain relationships with key stakeholders, ensuring
compliance with corporate and industry regulations.
Company industry:
Construction & Building

Logistics & S n Op Leader Middle East

January 2023 - May 2023

Saint Gobain Constructions Chemicals

Dubai, United Arab Emirates

January 2023 - May 2023

« Ensured seamless coordination with GCP distributors and 3PL providers in
managing multimodal logistics.
Aligned corporate standards with freight audit and payment processes.
Streamlined freight audit process for increased accuracy and efficiency.
Lead SSOP process for Middle East SBM markets, ensuring optimal
inventory management and customer service. Actively liaising with
outbound and inbound logistics teams to ensure optimal inventory levels
and processes to maintain adherence to legal standards.
» Manage contracts with warehouses in UAE, including execution of bi
annual
stock counts and subsequent reconciliation and audit processes.
« Streamline outbound order delivery coordination with customer
warehouses, adeptly arranging necessary transportation to meet dynamic
business needs.
Maintain compliance with Dubai Customs and other regulatory
requirements, ensuring smooth operations for GCP plants and ME
distributors, ensuring smooth customs clearance.
Company industry:
Construction & Building

Logistics & Sn Op Leader Middle East & India

January 2020 - December 2022

GCP Applied Technologies

Dubai, United Arab Emirates

January 2020 - December 2022

« Aligned SSOP processes to enhance demand-supply synergy.
+ Led stakeholder decision-making through detailed S&OP insights.
Managed inventory effectively to achieve availability targets. Achieved
target of Inventory Days in Hand under 30 Days.
« Optimised operations to reduce costs while improving customer
satisfaction. Introduced Another service provider into Import operation
achieving savings of USD 30, 000 annually
Company industry:
Industrial Production

Head Logistics

September 2018 - December 2019

GCP Applied Technologies

Dubai, United Arab Emirates

September 2018 - December 2019

Led Logistics department to ensure timely shipment deliveries, enhancing
customer satisfaction.
Maintained optimal raw material inventory levels to prevent stockouts and
ensure production continuity.
« Focused on achieving
sales relevant results through efficient logistics
management.
Worked for alternate solution to handle Qatar embargo
Company industry:
Industrial Production

Logistics & Production Manager

April 2018 - August 2018

GCP Applied Technologies

Dubai, United Arab Emirates

April 2018 - August 2018

» Oversaw operations for Continuous Line and Batch Production, ensuring
optimal productivity.
« Led two Foremen and Operator team to achieve monthly production
targets within budget.
» Managed Logistics and Production functions to streamline processes
effectively.
Company industry:
Industrial Production

Logistics Supervisor

January 2016 - March 2018

GCP Applied Technologies

Dubai, United Arab Emirates

January 2016 - March 2018

» Managed SBM supply chain, forecasting
sales and ordering from global
GRACE or Tole manufacturers.
Monitored distributor inventory to ensure timely stock replenishment and
material movement.
Oversaw export and local shipping in alignment with regional sales for
acc.
« Coordinated production efforts, addressed customer complaints, and
contributed to sales strategy meetings.
Company industry:
Industrial Production

Logistics Supervisor

June 2013 - January 2016

WR Grace

Dubai, United Arab Emirates

June 2013 - January 2016

Set new record for lowest inventory at SBM by end of 2014.
Diminished inventory to enhance overall operational performance.
Company industry:
Industrial Production

Logistics Coordinator

March 2009 - May 2013

WR Grace

Dubai, United Arab Emirates

March 2009 - May 2013

» Managed local and Export shipments
to GCC countries
« Led team
in 2009 3rd party service transition
Managed local shipment operations
Oversaw export shipments to GCC.
Company industry:
Industrial Production

Supply Chain Planner

July 2007 - February 2009

Imation Middle East

Dubai, United Arab Emirates

July 2007 - February 2009

» Promoted from Supply Chain Specialist to Demand Planner, ensuring.
seamless high-velocity SKU delivery.
+ Managed end-to-end SKU flow to maintain operational efficiency.
« Reported directly to Operations Manager for comprehensive supply chain
oversight.
« Facilitated coordination between European headquarters in Amsterdam
and Taiwan office to enhance global operations.
Company industry:
IT Services

International Procurement Officer

March 2003 - July 2007

Hygienic Paper FZE

Dubai, United Arab Emirates

March 2003 - July 2007

« Managed global raw material sourcing
« Negotiated deals for tissue, pulp, etc.
+ Coordinated bulk buys for cost savings
+ Laised with HQ for strategic purchases
+ Asawarehouse in-charge
« Managed fleet of vehicles and 30+ staff for streamlined logistics
« Ensured stock replenishment across Dubai
and Abu Dhabi
for prompt
deliveries
« Established 1S0-compliant procedures for inventory, enhancing QMS and
EMS
« Applied VED analysis to spare parts, optimizing inventory management
« Mainly Procurement
of Metal raw Materials used for production of
Hermetic Motor manufacturing Copper wires of various gauges, Aluminium
Ingots and CRNGO Steel - importing from Mitsubishi Japan
+ Sourced metals for motor production
«Managed Copper ire procurement
+Imported Aluminium Ingots
«Acquired CRNGO Steel from Japan
Company industry:
FMCG

Purchase Officer

January 1995 - December 2002

Lawkim (Godrej & Boyce Co)

Pune, India

January 1995 - December 2002

Mainly Procurement of Metal raw Materials used for production of
Hermetic Motor manufacturing Copper wires of various gauges, Aluminium
Ingots and CRNGO Steel - importing from Mitsubishi Japan
• Sourced metals for motor production
• Managed Copper wire procurement
• Imported Aluminium Ingots
• Acquired CRNGO Steel from Japan
Company industry:
Industrial Production

Junior Engineer Purchase

August 1992 - December 1994

Bajaj Tempo Limited,

Pune, India

August 1992 - December 1994

Started as Diploma Engineer Trainee and later absorbed in Purchase
Department as Junior Engineer Purchase looking after procurement of
bough
out Machined components for Engine and Gear Box assembly.
Company industry:
Automotive Manufacture

Trainee Engineer

October 1990 - October 1991

Bajaj Auto Limited,

Pune, India

October 1990 - October 1991

Worked in Press shop and Methods Improvement dept in Worlds second
largest two wheeler manufacturing company.
Company industry:
Automotive Dealership & Distributor
Job role:
Engineering

Education

Symbiosis Centre for Distance Learning

May 2013

May 2013

Master's degree, Post Graduate in Supply Chain management

India

GPA (percentage): 70%

GPA (percentage): 70%

Supply Chain model

Welingkars Institute of Management

December 2000

December 2000

Diploma, Materials Managemnet

India

Indian Merchants' Chamber

March 2000

March 2000

Diploma, Import Export Management

India

Saboo Siddik college of engineering

June 1990

June 1990

Diploma, Mechanical Engineering

India

GPA (percentage): 70%

GPA (percentage): 70%

Skills

COMPOSITE MATERIALS

Intermediate

CONSTRUCTION

Intermediate

CUSTOMER SERVICE

Intermediate

FAST MOVING CONSUMER GOODS

Intermediate

LOGISTICS

Intermediate

MATERIALS MANAGEMENT

Intermediate

OPERATIONS

Intermediate

PROFIT AND LOSS P&L MANAGEMENT

Intermediate

PROFITABILITY ANALYSIS

Intermediate

SUPPLY CHAIN

Intermediate

Languages

English

Beginner

Marathi

Beginner

Training and Certifications

Certifications
Prompt Engineering Basic
IBM
Nov 2025

Hobbies and interests

Long-distance running.
Swimming,