Senior Consultant
Capgemini Pvt. Ltd
Total years of experience :16 years, 7 Months
Air Watch (MDM) Mobile Device Management Admin Expert
Platform : Air-watch, Microsoft Intune, Mobile Iron, 0365 MDM, Apple certificate, Apple iOS device, Android OS Devices.
Skills and roles :
•Designing EMM Mobile Device Management Solution
•Designing multiple vendor product Mobile Device Management Architecture.
•Implementation expertise from end to end.
•Controlling managing Administrating over 38000 production mobile devices of Android, Apple iOS, Windows os.
•Troubleshooting, EMM Infrastructure Design and Service Improvement.
•Managing administration and operations of multiple EMM MDM product.
•Providing consulting services on the technical issue, replicating customer issues, finding bugs in existing products and developing test cases.
•Incident Handling & Response Escalation Handling.
•Providing in-house training EMM product training to peers and junior team members.
•Preparing Technical Documentation such as, High Level Design, Low Level Design, Implementation Plan, MDM Solution Design documents etc.
Project Handled:
Grant Thornton International -: Migrated Airwatch to MS Intune.
•Setting up Intune
•Configuring Integration of Intune
•Piloting Intune
•Migrated replicated Policy as from Airwatch to Intune
•Configure the Application
•Email configuration management
•Migrating users to Intune With Monitoring End-user issue and providing solution
•Created technical documentation HLD and LLD for Standards and Designs Implementation Network architecture diagram for MDM
Monsanto US - Air watch
•AirWatch consulting
•Worked with the Project Manager along with the mobility team to perform testing for a AirWatch Environment
•Assisted with Certificate renewal process
•Provided consulting services in terms of what it would take to stand up the solution in their environment
•Implemented and performed training on the AirWatch Cloud Connector
•Installed and performed training on the AirWatch Secure Content Locker
•Configured iOS and Android devices that are also managed over the air using AirWatch.
Sears India completed - Airwatch handled 50000+ devices
•Configuration and troubleshooting of Android and iOS devices.
•Enrolling Devices in the AirWatch MDM Solution
•Troubleshooting enrollment issues.
•Troubleshooting Device issue.
•Installation of the applications on the devices.
Horizon - Mobile Iron
•Enrolling Devices in the Mobile Iron MDM Solution
•Troubleshooting enrollment issues. Up gradation, maintenance service update policy changes
•Troubleshooting Device issue.
•Installation of the applications on the devices.
HAL: Airwatch
•Configuration and troubleshooting iOS devices 30k plus.
•Enrolling Devices in the AirWatch MDM Solution
•Troubleshooting enrollment issues.
•Troubleshooting Device issue.
•Installation Deployment of the applications on the devices.
Key Accomplishments / Responsibilities :
•Working on Multiple Client project on Enterprise Mobility platform.
•AIRWATCH on perm and SaaS
•Microsoft Intune
•Active Directory Integration
•Documenting Settings and Configuration
•Mentoring team
•Android for Work for Corporate and BYOD implementation
•BYOD implementation on SaaS
•Manage servers and taking controls of policy deployment and roles restriction for Mobile device and Applications,
• Following ITIL process and creating Change management request and for new product update and server migration,
•Suggest newer updates patch for the product and testing similar new product and app in QA environment.
•Product Licenses renew and certificate update.
•New device testing and deployment.
•Creating training material and knowledge base article for the product use and troubleshot internal.
• Working with product engineering team for reporting and escalating the issue for product bug errors resolution.
•Handling L3 engineers and training them on product.
•Training Various Team members in Mobile Device Management Technologies
•VPN and SCEP Policy testing to Various Mobile devices using multi platforms.
•Creating Technical Documents when required
•Ability to read a technical architecture diagram to help troubleshoot MDM When required
Role: -
Platform : VMware, WINXP, Windows Server 2003, windows Server 2008, windows 7
Key Accomplishments / Responsibilities
•Supporting Managing & Handling Windows server 2003 Administrator.
•AD Management, Printer & Xerox, Group Policies implementation on local system.
•Citrix client app support and installation, Ghost Server OS image Deployment.
•Safe boot Support Laptop & desktop Hard drives.
•Outlook, Lotus notes Email client End support.
•Administration over more than 500 system & Laptop.
•MacAfee Antivirus Client Support.
•Remedy Tool Ticketing
for Mobile Device Management & ITSM Altiris with Symantec Endpoint Protection
Platform : Symantec mobility Suite, Symantec Altiris ITSM, Windows Server Linux Cent OS, MySQL, Apple Mac OS, Apple certificate, Apple iOS device, Android OS Devices.
Projects : DBS BANK for Taiwan Supported Norton Mobile Security product,
Prudential Singapore, Malaysia Supported Symantec Mobile management,
PETRONAS Malaysia Supported Symantec EMM,
Softbank For Japan Supported for Symantec EMM Implementation and POC for Secure Email.
Commonwealth bank Australia for Symantec EMM Implementation and POC
Key Accomplishments / Responsibilities
•Working with PMs to prioritize the release stories by addressing the trending support cases quarterly.
•Expert in Symantec Mobility products and handling all the major customers globally.
•Handling the customer’s escalations in the APJ region.
•Implementing SAML, SSO, EIDP, AD group mapping based environments.
•Implementing MDM policies on the enterprise mobile devices.
•Experienced on Secure e-mail client, E-mail proxy server & App proxy server.
•Experienced of desired MDM environments as per the customers requirement including load balancer, DMZ, proxies to meet the security needs.
•Product upgrades to inject the bug fixes and maintaining the servers.
•Contributed in the team development, skill development & other best practices to improve the support services.
•Improved CSAT scores in this region by applying innovations and delighting their overall experiences.
•Helping the team in the testing and reporting bugs to the development team.
•Helping the team to build the environments when there is an upgrade required to the newer versions.
•Well known in this region among the customers due to the high level engagements and driving their business needs towards our solutions.
•Understanding the competitors and monitor the Mobility space from the growth perspective.
•Participating in the Knowledge base developments to public the knowledge regarding our products.
•Presented training sessions to the partners to learn the technology and related Symantec products.
•Handles the majority of Sev1s where the complete productions down scenarios are applicable.
•Network Layer troubleshooting to explain the break to the customers and assign the ownership accordingly
Platform : VMware, WINXP, Windows Server 2003, windows Server 2008, windows 7
Application : Symantec Backup Executive, Symantec Endpoint Protection Manager Server, Dame Ware Remote Desktop tool, VMware
Key Accomplishments / Responsibilities
•Installation of Server Handling & Managing Windows Server 2003, Windows Server 2008.
•Windows Server Group policy Implementing and managing.
•Server Handling & Managing Symantec Endpoint Protection Antivirus server 11.6
•Server Handling & Managing Symantec Backup Executive 2010.
•Maintaining and keeping track of all activities related to software licensing management (SLM).
•IBM SAS Server Configuration & File server setup.
•Handling desktop related issues, attending to helpdesk calls and solving the issues within the speculated time period.
•McAfee Endpoint Encryption Application Support
•Managing and setup server OS on VMware Workstation, VMware, Microsoft Virtual pc .
•System Center Configuration Manager 2007, Systems Management Server (SMS) 2003
•Installation, Configuration, and maintenance of Wireless Network .
•Helping in various activities like deployment of SMS Patches and Service pack
•Installation and configuration of DHCP Server
•Implementing, Installing, Configuring, & Administrating of Windows 2003 server.
•Managing User and Group accounts, environments, optimization and tuning of Windows 2003 server.
•Setting up of network printing facilities, interfacing of printers and other peripheral devices to various systems like Desk Jet printer, Scanner, Video Cameras.
•Configuring different types of System/Servers depending on Training-specific requirements, Projection of hardware requirements for forthcoming software projects and day-to-day maintenance requirement Assess Project-specific requirements and suggests alternative products.
•Setup and Configuration of various applications, solving application related issues.
•Level 1 support to network related issues, VPN/Citrix related issues.
•Breakdown and preventive Maintenance of PCs, Printers, and Servers.
•Disaster Recovery process by backups & restore procedure.
•Following Security Guidelines set by Client & also ISO procedure for documentation & process.
•Co-ordination with the users for smooth operation of their System/Network setup
Platform : VMware, WINXP, Windows Server 2003, windows Server 2008, windows 7
Key Accomplishments / Responsibilities
•Manage & Handling Windows server 2003 Administrator,
•AD Management, Group Policies implementation on local system,
•Citrix client app support and installation,
•Sap client Apps Support
•Ghost cast server OS Image Deployment
•Thunder bird, Outlook & Lotus notes Email client End support,
•Administration over more than 100 system & Laptops,
•Trend Micro Antivirus client setup.
•Intranet Web based Tool Ticketing system.
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