Head of IT Infrastructure/DevOps/IT Operations/Security
Torcai Digital Media Pvt. Ltd. (INFOMO Group)
مجموع سنوات الخبرة :26 years, 0 أشهر
NotableAccomplishments:Successfully led the managementand expansion ofVodafones Telecom Ad-Tech Platform. Essaying an instrumental role in boosting line capacity to accommodate growing demand. Played a pivotal role in strategic business tie-ups with IOH, Smartfren, Airtel, VNPT, and Viettelin Vietnam.Essayed a stellar role in the launch ofAd-exchange for Vodafone Idea and IOH -Indonesia Orddoo Hutchison.Successfully ensured the robustimplementation and maintenance ofISO27001and ISO27007 (GDPR) compliance across the organization.
• Reporting directly to the Board of Directors, shouldering the responsibility of safeguarding the organizations digital assets, sensitive data, and ensuring compliance with data protection regulations
• Entrusted with the comprehensive management of all IT functions, encompassing Data Centre operations, vendor relationships, technical support, application development, financial monitoring, and disaster recoveryplanning.
• Directing the activities of a team comprising 20+ dedicated professionals.
• Fostering strong vendor relationships to optimize service delivery and cost-effectiveness.
• Ensuring seamless technical support to Sales and Pre-sales teams for enhanced customerengagement.
• Managing the operating budget, making strategic decisions to optimize technology investments.
• Boosting productivity and cost-efficiency through capacity planning in the AWS cloud and Microservices architecture.
• Consolidating and upgrading servers while establishing consistent hardware and software standards.
• Enhancing infrastructure reliability by installing redundant servers, switches, and load balancers.
• Cultivated a strong business partnership relationship with Aerospike as a Solution Partner.
• Implementing and overseeing DisasterRecovery (DR)and Business ContinuityPlanning (BCP) requirements, including Recovery Point Objectives (RPO) and Recovery Time Objectives (RTO).
• Ensuring thorough documentation, user education, and periodic DR drills.
Notable Accomplishments: Designed and delivered a state-of-the-art Booking Platform on the AWS cloud. Implemented a robust data repository, affording customers secure access via a protected online portal.
• Reported to the CEO, led the implementation of a comprehensive Digital Strategy & Roadmap and the recruitment and training of an IT team in close collaboration with business units.
• Led the architectural direction in the AWS cloud environment, ensuring scalability, security, and cost-efficiency.
Notable Accomplishments: Spearheaded transformative IT initiatives for esteemed clients, including AOK, SMC, Poste Mobile, WPP, ECB, and Bank ofTokyo Mitsubishi.Led the upgrade ofSiebelCRM systems to enhance customer relationship management capabilities
• Served as a senior consultant, directly reporting to the COLT IT Infrastructure Director.
• Formulated and implemented policies governing the lifecycle management of hardware for Data Centers located in KJC, Londons Powergate, and Frankfurt, Germany.
• Facilitated business continuity and resilience through successful implementation of a comprehensive Disaster Recovery (DC DR) plan for the Business Support Systems (BSS) and Operational Support Systems (OSS)stack.
Notable Accomplishments: Introduced a service tailored for the EduTech and Value-Added Services (VAS) sectors, expanding LEENBOs market reach. Forged strategic alliances with three major international industry players, establishing new revenue streams for LEENBO.
• Spearheaded the design and development of LEENBOs Service Delivery Platform (SDP) and Content Management System (CMS), harnessing cutting-edge technology to drive the startups mission.
• Engaged in high-stakes negotiations with venture capitalists and angel investors, securing crucial funding vital for the growth and sustainability of ventures.
Growth Path: Associate Vice President / Corporate Head - IT/IN/VAS Strategy Apr. 2014 - May 2018 General Manager / Head - IT (Applications)/IN/VAS Operations Apr. 2011 - Apr. 2014 Deputy General Manager Jul. 2009 - Apr. 2011
Consistently delivered strategic leadership, financial acumen, and transformative vision, enabling Telenor India to thrive in a dynamic and competitive telecommunications landscape.
Key Deliverables:
• Administered a Center of Excellence (COE), centralizing operations for product enhancement and productmanagement.
• Achieved a remarkable Service Level Agreement (SLA) compliance rate of 99.999% for critical services including IN (Intelligent Network), SMSC (Short Message Service Center), OTA (Over-The-Air), E-Recharge, SDP (Service Delivery Platform), ICMS (Integrated Charging Management System), and VAS (Value-Added Services).
• Championed the integration of the Internet into all projects, harnessing its potential for innovation and efficiency.
• Designed and implemented a pioneering SDP revenue-sharing model to drive revenue growth while reducingcosts.
• Orchestrated the migration and implementation of a robust Document Management System.
• Successfully launched National Long Distance (NLD) and International Long Distance (ILD) operations, expanding telecommunications services across all of India.
IT Head of Vodafone - WB & Kolkata circle
InfinityWired (UK) Limited Support Officer (
courses: PRINCE 2 Certified Program Manager •Leadership and Personality & Management Development Programs, Lifetree •IOT certified, Jigsaw •ITIL Foundation V3 •CobiT 5, IT Governance Foundation •Telecom System Management,
IT Infrastructure •Data Center Management •IT Operations & MS •IT Delivery •Project Management •OSS/