NIVEDH Pilakattil Veettil

• Provided technical support for hardware, software, and network issues.
• Installed and maintained desktops, laptops, printers, and operating systems.
• Monitored system performance and resolved technical problems quickly.
• Assisted users with troubleshooting, password resets, and software support.
• Maintained IT inventory, system documentation, and service records.
• Supported data backup, antivirus updates, and network security tasks.
• Configured user accounts, email settings, and basic system access permissions.
• Performed routine system checks and coordinated maintenance for IT equipment.

• Monitored security alerts and responded to cyber threats using SIEM tools.
• Checked network activities to identify suspicious behavior and security risks.
• Investigated phishing emails, malware issues, and unauthorized access incidents.
• Assisted in incident response, threat containment, and root cause analysis.
• Performed log monitoring and vulnerability checks to improve system security.
• Worked with IT teams to maintain cybersecurity policies and access controls.
• Prepared security reports, incident records, and daily monitoring updates.
• Supported firewall, antivirus, IDS, and endpoint security management tasks.