Niveen Al Fakhori

patient experience and performance improvement manager à dima dental

• Arabie Saoudite - Riyad
• Je travaille ici depuis mars 2016

Supervisor à Hamad Medical City

• Qatar - Doha
• février 2015 à novembre 2015

Working as supervisor under physical medicine and rehabilitation.

 Attending ward round with the assigned case manager and the team.

 Attending case conference with team for all units.

 Solve patients issues related to plan of care.

 Coordinate with management for complicated cases.

 Supervise all assigned case managers to make sure that patient discharge safely.

 Assist all team member.

 Participate with other disciplinary member for trauma program.

 Attending administration team meetings.

Coordinator à Sultan Bin Abdulaziz Humanitarian City

• Arabie Saoudite - Riyad
• février 2014 à octobre 2014

Covering in CEO Office

 Handling all CEO patients, Coordinate with all concerned department such as Referral, admission, Finance.

 Handle patient’s complaint and solve them.

 Create. English letter

 Do other duties as requested.

 Help Business development with patients program.

 Dealing with MOH for financial issue.

 Attending business meeting as needed.

Coordinator à Sultan Bin Abdulaziz Humanitairan City

• Arabie Saoudite - Riyad
• juillet 2007 à février 2014

Working as Referral & Eligibility Coordinator

 Receives all referrals and follows through with appropriate notification

 Initiates the first step of the patient process at SBAHC to determine patient’s eligibility for services at SBAHC and initial treatments plan through the case review committee

 Interacts with assigned payers, addresses all eligibility issues in coordination with case managers and business office follows through with appropriate notifications, and that the highest customer satisfaction is maintained.

 Interfaces with internal and external customers (national and international), patients, families and hospital departments and answer all inquiries related to humanitarian city.  Acting supervisor during my supervisor leaves.

 Act as key person between SBAHC and security forces hospital, and handling all the refereed cases and communicate with the surgeon and patients families.

 Coordinate orthopaedic surgery including orthopaedic surgery such as soft tissue and hip release, scoliosis and knee replacement between SBAHC and King Faisal specialist hospital, arranging between the surgeon and OR coordinator and families.

Manager à Sultan Bin Abdulaziz Humanitarian City

• Arabie Saoudite - Riyad
• juillet 2002 à juillet 2007

Working in case management includes the following duties:

 Acts as liaison between physician, staff, and funding source, and as catalyst to bring together the goals, needs expectations of all parties.

 Works closely with the staff to prepare patient for discharge.

 Communicates and problem solves with team on issues that are relevant.

 Assists in monitoring patient progress or lack of to assure a quality of care, follow through on goals and recommendations.

 Reviews attending physician’s orders in regards to consults, durable medical equipment, and discharge planning according to patient needs.

 Coordinates team conferences, family conferences, and rounds on each assigned patient to obtain necessary data and assure expectations are met.

 Assure length of stays is appropriate and ensures timeliness of discharge planning.

 Serves as the leader in conjunction with the physiatrist to communicate the interdisciplinary clinical service delivery for patients at admission, during their inpatient stay and throughout the discharge planning process.

 Conducts and coordinates timely comprehensive discharge planning.

Nurse à Sultan Bin Abdulaziz Humanitarian City

• Arabie Saoudite - Riyad
• décembre 2001 à août 2002

Registered Nurse in the Female Rehabilitation department