Nivene Dina

• Professional retainer of the company and liaison officer for the Philippine Food and Drug Authority.
• Monitors and supervises economic order quantity, inventory of drugs and supplies.
• Supervises sales associates.
• Bookkeeping responsibilities on documenting and updating records on drug dispensing and Senior Citizen discounting.

• Chargeback specialist for Chase Credit Cards
• Research, investigate and resolve Customer billing inquiries regarding merchant disputes, maintaining cardholder satisfaction and reducing losses to the bank.
• Evaluate and review cardholder-initiated disputes received via regular postal mail, email, or through the Chase online secure message center to check for possible dispute rights.
• Process chargebacks using Visa and MasterCard regulations.
• Contact merchants in an attempt to obtain more information and possibly resolve cases through merchant credits to avoid bank loss.
• Respond to customers’ inquiry and validate charges that have been found to have no dispute rights through phone calls and written correspondence.

• Customer service assistance to EBT/ECap/GPP accounts.
• Answers to customers inquiries, attending to complex problems with the level of customer satisfaction.
• Provides services that help customers reach their financial goals.
• Process payments for PayConnexion (PCX) Clients.

• Analyzes medication regimen for individual patients and make recommendations when needed based on effective and safe medication therapy principles.
• Reviews medication history of patient for any previous medications/ herbals/ home remedies/ food supplements and verifies with the patient for any inconsistencies.
• Updates and completes an accurate drug profile and provides pertinent information for each patient.
• Summarizes and prepares reports on activities, interventions and results in the units being monitored.
• Counsels patients upon discharge on their home medications to ensure better understanding of their prescribed dosage regimen.
• Provides drug information to medical & paramedical staff, patients and their relatives or caregivers.
• Performs Drug Therapy Monitoring activities from the review of medication orders to the administration of the drug.
• Coordinates with other units, departments and concerned healthcare provider in the monitoring and reporting of adverse drug reactions and medication errors.

• Provides customer care assistance through information dissemination to clients.
• Professional retainer of the company.
• Monitors economic order quantity and branch to branch stock transfers.
• Supervises sales associates in the absence of the store supervisor.
• Reports transactions on Senior Citizen Discounts, Sales-to-Stock Ratio and Sales Monitoring.
• Responsible for arrangement of stocks according to the merchandising guidelines set by GNC International.
• Supervises inventory of drugs and supplies.
• Bookkeeping responsibilities on documenting and updating records on drug dispensing and Senior Citizen discounting.

• Handles the technical aspects of National Drug File of Indonesia account; Updates the National Drug File database
• Conducts product and price verification of Indonesia’s new products
• Assists in product bridging for panel, stock transfer and DDM; Assists in data analysis and NDF clean-up
• Prepares working sheets for new products and classifies new products according to EPHMRA Guidelines