SENIOR SOFTWARE ENGINEER
Tech Mahindra Ltd
Total years of experience :7 years, 8 Months
Virgin Media Mobile UK - Managed Services (2021 - Present):
Managed legacy applications ensuring stability and led data migration to O2 with minimal downtime.
Automated tasks using Bash scripting, reducing ticket count by 30% monthly.
Implemented ITIL processes using BMC Remedy, JIRA, Grafana, Qualys, and SMAT.
Maintained Managed File Transfer Service (FTS) and administered KCS Strategix (ERP).
Managed Huawei NGBSS for sales orders, provisioning, and billing.
Fostered client relationships, participated in vendor workshops, and created SOPs.
Provided round-the-clock support and served as the Onsite Single Point of Contact (SPOC) in the UK.
Telenet Belgium - Managed Services (2017 - 2021):
Resolved prepaid charging issues for Ericsson Telcordia IN and developed automation reducing ticket volume by 40%.
Implemented changes for major releases and provided 24/7 support.
Managed voucher creation and tape backups for data security.
Troubleshot USSD and IVR issues for Avaya systems and managed data centre operations.
Successfully managed phased data migration and oversaw decommissioning processes.