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Nizam Puthiya Purayil, Senior Customer Service Executive

Nizam Puthiya Purayil

Senior Customer Service Executive·Shipping & Freight Forwarding Co

United Arab Emirates

Master's degree, Finance

Work experience

Total years of experience: 16 years, 0 months

Senior Customer Service Executive

January 2019 - Present

Shipping & Freight Forwarding Co

Dubai, United Arab Emirates

January 2019 - Present

Company industry:
Shipping
Job role:
Logistics and Transportation

Team Leader - Customer Service & Operations

December 2017 - August 2018

STI Middle East LLC

Dubai, United Arab Emirates

December 2017 - August 2018

Communicates deadlines and goals to team members
•Conducts daily team meetings to update members on best practices and continuing expectations
•Coordinate with Customers to ensure that orders are delivered on time.
•Communicate with customers about shipment.
•Coordinate with overseas agents
•Ensures that goods are shipped in the most timely and efficient manner according to
documented processed
•Coordinate with transporters
•Client relationship
•Resolve any arising problem or complaints
•Comply with Laws and regulation

Company industry:
Distribution, Supply Chain & Logistics
Job role:
Logistics and Transportation

Senior Operations Executive - Logistics & Procurement

December 2013 - December 2017

Aal Mir Trading Co LLC

Dubai, United Arab Emirates

December 2013 - December 2017

Procurement & Logistics

Monitoring, analyzing and optimizing progress of procurement and logistics function

Management of International suppliers for product sourcing.
Generate new orders and make sure the orders are send and confirmed within the accepted time limit.
Management of product quality including testing and overall compliance with all applicable laws and standards. 
Contact suppliers to negotiate price.
Select the freight forwarding agent based on the quotations, fix the freight and make sure the order is loaded in container as per the company standards.
Customs Documentation with E-Mirsal II
Ensure all necessary documents (BOE, FIRS etc) are prepared and collected to submit the same to port and municipality authority for timely clearance of shipments.

Developing and maintain relationships with international suppliers.
Optimizing delivery dates and payment terms of procurement.
Ensuring accurate stock operations and record keeping.
Conferring with heads of departments to ensure delivery of items in the market as per the schedule.

Commercial

Commercial end to end responsibility for negotiating and agreeing the best possible pricing and terms with the new supplier.
Provide overall supervision and coordination of team of Commercial executives.
Ensure all paper works and procedures are followed for submission of documents to customs for duty exemption.
Prepare and send necessary reports to heads of departments
Report to Commercial manager.
Inform commercial executives regarding new rules and regulations for Dubai customs and Dubai municipality.

Company industry:
FMCG
Job role:
Logistics and Transportation

Operations Coordinator

August 2010 - December 2013

Alfa One logistics LLC

Dubai, United Arab Emirates

August 2010 - December 2013

Customs Documentation with E-Mirsal II
•Air freight operations using Calogi
•Issues Airway bill and Seaway bill to customers upon verification of documents.
•Booking with Shipping Lines & Airlines for Import & Exports
•Preparing Certificate of Origin for exports
•Prepare FIRS for food imports.
•Prepare Exit / Entry paper and submit the same to Dubai customs within time for duty refund.Coordinating with transporters
•Investigate and respond to inquiries regarding distribution and shipping.
•Ensures that goods are shipped in the most timely and efficient manner according to documented processes
•Liaise with Accounts department
•Client relationship

Company industry:
Shipping
Job role:
Administration

Marketing Coordinator

February 2010 - July 2010

Herbz International

India

February 2010 - July 2010

Coordinate with sales team
•Review sales
•Review marketing
•Coordinate with distributors and Suppliers

Job role:
Marketing and PR

Education

Calicut University

January 2009

January 2009

Master's degree, Finance

India

Kannur University

January 2007

January 2007

Bachelor's degree, Finance & Marketing

ICSE, DelhiGujar

December 2006

December 2006

High school or equivalent, General

Project done on the topic ‘Technical and fundamental analysis of selected stock from the year 2002 – 2007’ at Motilal Oswal Financial Services. •Organisational study at Travancore Cochin Chemicals

Kerala HSC Board

January 2004

January 2004

High school or equivalent, Commerce

Skills

Team Management
Expert
Team Management
Expert
International Trade
Expert
International Trade
Expert
Procurement
Expert
Procurement
Expert
Import Export
Expert
Import Export
Expert
Supply Chain
Expert
Supply Chain
Expert
MARKETING
Expert
MARKETING
Expert
SALES
Beginner
SALES
Beginner
CUSTOMER RELATIONS
Beginner
CUSTOMER RELATIONS
Beginner
DELIVERY
Beginner
DELIVERY
Beginner
DOCUMENTATION
Beginner
DOCUMENTATION
Beginner
FINANCIAL
Beginner
FINANCIAL
Beginner
GESTIóN
Beginner
GESTIóN
Beginner
LOGISTICS
Beginner
LOGISTICS
Beginner
MEETING FACILITATION
Beginner
MEETING FACILITATION
Beginner
MICROSOFT WORKS
Beginner
MICROSOFT WORKS
Beginner
Team Management
Expert
Team Management
Expert
International Trade
Expert
International Trade
Expert
Procurement
Expert
Procurement
Expert
Import Export
Expert
Import Export
Expert
Supply Chain
Expert
Supply Chain
Expert