IT Consultant
General Organization for Social Insurance
Total years of experience :11 years, 11 Months
• Served as technical liaison, supporting engineering, management, procurement, sales and marketing, quality assurance and supply base.
• Leveraged third-party applications and middleware to develop integrations.
• Outlined work plans, determined resources, wrote timelines and generated initial budgets as part of project scope determination.
• Communicated project plans and progress to key stakeholders and project contributors.
• Assisted business users and stakeholders with monitoring all software implementation lifecycles.
• Worked with technical staff on system audit to execute implementations on time and within functional parameters.
• Collaborated with clients to determine need and devise appropriate software and hardware solutions.
• Performed root cause analysis to provide resolutions for production issues.
• Recommended system modifications to improve efficiency, reliability and performance.
• Responsible for managing Virtual and Physical infrastructure. (VMWare, Morpheus Cloud Solution and Citrix VDI).
• SME for OS related operations (Unix, Windows & MAC OS).
• Managed PAM, NIS, IPA LDAP, Windows AD over Axure & Endpoint security tools. (such as RedHat IPA, Bit-defender Gravity Zone, Symantec Endpoint security), TPAM, Arcos).
• SME for conducting POC's for business applications, monitoring tools, MW applications and other infrastructure enhancement tools.
• Overlooked API integrations with DevOps team using IBM WebSphere, OSB and Google APIGEE
Projects implemented at GOSI as project lead using AGILE methodology under Digital Transformation & PI Planning (tools used for reporting- JIRA, Miro)
• Bitdefender Gravity-Zone
• RedHat IPA
• Virtual Meetings at business Centers for GOSI (lead the Infra-team)
• ArcESB mftp for business Users.
• Pacemaker for High-availability of infrastructure resources.
• Implementation of Metaverse in collaboration with Meta. (This project is ongoing scoping phase)
• Analyzed projects to determine resource requirements and procured necessary equipment and software.
• Identified innovative and automated approaches to routine tasks, making suggestions that were widely received.
• Collaborated with project owners and team members to set ambitious but achievable goals.
• Gathered requirements, defined scopes, allocated resources and established schedules meeting or exceeding project demands.
• Built and utilized reporting systems to keep customers and management in loop with latest information.
• Investigated and corrected or escalated project problems.
• Projects Delivered for AB Consulting
• TAMO Fitness Clubs - Implemented End to End IT System including Web portal for both business & Customers, Mobile App, ERP system for Operations (including modules like CRM, Marketing, Sales, Club Management, Finance, Retail management and Reporting).
• Home Automation for one of our clients in Riyadh,
• Beauty Secrets La Femme, implemented complete e-commerce and CRM module while integrating with existing Financial System.
• Coordinated with management teams to plan, develop, align and execute strategies that would meet client's vision, mission and purpose.
• Coordinated projects in Financial & Payroll Management and Fitness management System, including defining scope, managing milestones and maintaining strong relationships with all stakeholders.
• Reviewed and assessed architecture design, implementation, testing and deployment needs to identify project requirements and costs.
• Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
• Led team for software engineering services and supported key clients in development efforts, establishing standards, determining specifications and creating Service and Operational Level Agreements (SLA) and (OLA).
• Supported IT application development, application support, system integration and system administration projects, generating more than $500, 000 annually.
• Communicated on weekly basis with customers concerning data exchange
• Performed daily system monitoring, verifying integrity and availability of hardware, server resources, systems and key processes.
• Facilitated best user experience through continuous support and communication of system changes.
Projects Delivered
• Migration of Microsoft Dynamics GP to Microsoft Dynamics NAV
• VIDAFIT ERP System - A fully integrated ERP system with modules like, CRM, Retail Management, Access Control, E-commerce, Supply Chain, Warehouse management and integration with Microsoft Dynamics NAV for financials.
• Riyadh Real Estate Agency, Implementation of Web Portal for Customers and Client management.
• Designed customized data collection models for specific visualization tasks.
• Documented procedures and business processes and shared information with appropriate stakeholders.
• Presented business leaders with cost-benefit and return-on-investment estimations to drive project planning and execution.
• Delivered in-depth training to users for \[Microsoft Dynamics NAV - Financial, retail and inventory modules, imparting knowledge of best practices for protecting data and minimizing errors.
• Created full-fledged implementation plans, accounting for ROI, cost-benefit and other analyses.
• Supported implementation of Retail management system, software applications to enable centralized management of tasks.
• Monitored and optimized SQL server performance.
• Generated reports, updated spreadsheets and presented results.
• Wrote batch scripts for daily maintenance activities, including indexes and tables analyses.
• Designed embedded hardware, firmware and interfaces used in F&B industry
• Automated BI reports for secure virtual server environment.
• Developed intelligence-sharing dashboards, providing company-wide access to collected data.
• Coordinated deployments of new software, feature updates and fixes.
• Created proofs of concept for innovative new solutions.
• Tuned systems to boost performance.
Projects Delivered
• Fully integrated Retail Management System over Web
• Bi reports dashboards using VB through SSRS
• Kitchen Management System over Web
• HRMS & Finance modules of Microsoft Dynamics NAV
• Utilized such technologies as ASP.NET, MVC, HTML5, JavaScript and SQL Server 2012 to develop new applications.
• Communicated technical risks and benefits to management and key stakeholders.
• Worked closely with other team members in such tasks as troubleshooting and debugging.
• Created software applications in test-driven development (TDD) environment.
• Implemented BI solution framework for end-to-end business intelligence projects.
• Wrote VB.NET scripts for daily maintenance activities, including indexes and tables analyses
• Participated in design and planning exercises for future software rollouts.
• Delivered support training to help customers learn key features of applications.
• Conducted scheduled system upgrades to maximize performance.
Projects Delivered
• Primary resource for implementing Oracle POS in 133 outlets across central and eastern Region
• Participated in implementing PDF app for Warehouse management System by Oracle.
• Worked closely with clients to establish problem specifications and system designs.
• Built databases and table structures following Single page applications (SPA) architecture methodology for web applications.
• Checked client code for bugs and weaknesses using QuickTest Professional (QTP).
• Assisted in planning and deploying of security upgrades and build releases.
• Documented all technical specifications and testing methods for e-commerce project for future reference and use in other assignments.
• Bachelors in Technology - Computer Science Engineering, 2008-12 (JNTU), Hyd