Training & Quality Assurance Manager
Dar Al Tawhid InterContinental
Total years of experience :30 years, 4 Months
Incharge and Managing Training & Development and Quality Assurance in the Hotel
Performance Management
Training & Development
Reporting directly to the General Manager and the Area Training Manager :
•Identifying & Analyzing needs and preparing the half-yearly/monthly Training & Development plan of the hotel and prioritizing.
•Implementation of T&D Plan & coordinate functions and activities with executive managers, department heads and department trainers.
•Reviewing the progress of the hotel’s training plan and make recommendations where necessary.
•Conducts and evaluate one to one and Group Training (Off the Job)
•Deliver Trainings to the Department Heads
* Delivering Trainings One to one and Group
•Assisting all the operational departments in identifying and implementing their Departmental Training plans.
•Administrating and maintaining employees, supervisory and management records of training.
•Monthly reporting to the Area Training Manager on the Training & Development Activities
•Ensures maximum utilization of the departmental trainers and assist them in achieving their training objectives, and review them on monthly basis.
•Preparation of the Department Heads’ and Employees Personal Development Plan.
•Identifying People of Potential and Developing them
•Assisting in the preparation of the General Manager’s Career Development Plan.
•Monitoring and Auditing the Department Training Standards.
•Formulating and identifying Key Personal Objectives for the hotel management team and the supervisory level staff.
•Mentoring & Coaching
* CTC Certified Trainer
* GTC Certified Trainer
Reporting directly to the General Manager and the Area Training Manager :
•Identifying & Analyzing needs and preparing the half-yearly/monthly Training & Development plan of the hotel and prioritizing.
•Implementation of T&D Plan & coordinate functions and activities with executive managers, department heads and department trainers.
•Reviewing the progress of the hotel’s training plan and make recommendations where necessary.
• Delivering Trainings One to one and Group
•Administrating and maintaining employees, supervisory and management records of training.
•Monthly reporting to the Area Training Manager on the Training & Development Activities
••Preparation of the Department Heads’ and Employees Personal Development Plan.
•Identifying People of Potential and Developing them
•Monitoring and Auditing the Department Training Standards.
•Mentoring & Coaching
* CTC Certified Trainer
* GTC Certified Trainer
* Handling General Manager's Office routine work
* Assisting the Training Manager in Administration
Liaisoning with Road Traffic Office Jobs as was responsible for the purchase and maintenance of company vehicles, housekeeping, recruitment of contract employees, organizing conferences and arranging parties within and outside bombay, handling travel and accommodation bookings, passport assistance, contact with the local and international telephone call offices, police department, RTC consultants and officers, BSES office, maintenance contracts and other administrative support to the employees and secretarial jobs to the executives.
Assistant to Manager-Personnel in Campus Recruitment, Direct Recruitment, Conducting Tests, Correcting test papers, preparing weekly and monthly reports and plans for the recruitment, maintaining campus records of the recruitment, handling appointment of the new joinees, maintaining employees details through PMS, data entry in oracle system and also as an administrative assistant to the Manager-Administration.
Computer operating, Typing, Clerical and routine jobs, data entry in computer, maintaining computerized accounts of the company and administrative assistance to the administrative manager
Specialization in Human Resources & Training & Development - Correspondence Course
Shorthand skills 80 wpm
Typing Skills
Wordstar, Lotus, D'Base III+, Foxpro, MS OFfice 95/97/98/2000, Excellent in MS Excell, Word, Powerpoint, Access, Internet operations, Designers package operations