Sales And Business Development Manager
Xerox Emirates
Total years of experience :14 years, 7 Months
Specialized in Government and GHQ related accounts
*Customer Relations Officer, Credit & Collection (Mar, 2012 - Till Present) at Xerox Emirates.
Responsibilities:
1. Directly managing one ARO and indirectly leading a team of three AROs.
2. Adopt and use exceptional receivables techniques and cash cycle processes (Order-to-Cash) to be able to manage difficult customer situations, promptly respond to the needs of the customers, solicit feedback to improve receivable status.
3. Reviewing the credit limit given to customers and use credit control techniques to ensure all customers pay within the limit.
4. Investigate and initiate to collect all pending customer payments while effectively resolving disputed payments.
5. Provide timely feedback to the Collections & Credit Manager regarding the payment delays, by using the escalation process.
6. Maintain accurate customer data (Payable contact details) in SAP.
7. Send monthly SOA to customers to guarantee awareness of the customer payable ledger.
8. Achieve the set targets of collections that is set as per the pay plans in order to keep company level DSO at the minimum level.
Communication: 9. Ensure good verbal and oral communication, ability to comprehend, capture, and interpret information, ability to communicate customer requirements to the concerned person.
10. Establish a working relationship with XEM customers by communicating via mail, telephone, or personally with customer while maintaining a professional approach all the time.
11. Effective communication with debtors and internal departments (sales/Invoicing/logistics)
* Account Receivables (Nov, 2008 To Feb, 2012) at Computer Network Systems (CNS), Abu Dhabi, UAE.
Responsibilities:
1. Ensure delivery of invoices to customers and provide required job completion letters, delivery notes and related documents.
2. Play a role as a Team Leader to analyze the collection situation from the whole emirates.
3. Review the pending invoices with the Account Managers regularly to control the cash flow.
4. Ensure collection of checks from customer on due date.
5. Follow up on payments of overdue invoices internally and externally
6. Update the progress, analyze causes of payment delays, and follow up on pending issues.
7. Create collection reports on weekly basis.
8. Submit collection forecast report on monthly basis and provide weekly analysis reports (Actual VS. Forecast)
9. Send periodic account statements to customers along with balance confirmation requests.
10. Coordinate between the Implementation, Logistics and sales departments in order to expedite the process of pending payments. In other words, i always go an extra mile and do what it takes to collect company debt.
11. Organize meetings with the customers to clarify issues with the Project / Service that holds our payment and report back to the management in order to solve it.
12. Work closely with the Contracts Manager, Sales Manager, Implementation Manager in order to address the problems and solve them in a way that achieves customer's satisfaction which will reflect in a better collection.
1- Built a good business relation with clients that resulted in expediting our payments.
2- Created a one-year plan that resulted in decreasing bank overdraft, and saved the company extra interest cost.
3- Maintained a healthy cash flow (liquidity) to the company.
4- Received appreciation from the Sales Manager, Implementation Manager, and Managing Director for my performance.
* From 20/1/2008 till 13/11/2008 at Computer Network Systems (CNS), Abu Dhabi, UAE as HR Administrator in the HR department.
Responsibilities:
1. Prepare official letters to employees addressed to Banks, Immigration Department, Traffic Department, Embassies and Government Authorities in English/Arabic.
2. Handle all types of leave applications (Annual Leave, Sick Leave, and Business Trip Leave) and update the records. Also Arrange air tickets for employees at the best price.
3. Handle the issuance of Personnel Action Form (PAF) and get required approvals.
4. Involved in the payroll process.
5. Use the ERP Oracle to update the list of employees.
Masters of Business Administration (MBA) University of Atlanta 2011
Bachelor of Science (General) in Management and accounting Studies (Business Administration) School of Management Studies