Supervicer
carrefour hypermarket
Total years of experience :20 years, 5 Months
Responsibilities:
Responsible for all Customer Care related issues.
After Sale service and Sales problem resolving.
Products delivery from Carrefour or Supplier to consumer.
Product defect management, from both sides (Consumer & Supplier)
Defect evaluation and resolving to return or maintenance.
Repair management & follow up with Supplier.
Supplier credit Management with maintenance cases.
Product Extended Warranty Management & Coordination with Insurance Company.
Coordination with Departments Managers.
Customer Care document management.
Progress evaluation, estimation and reporting to Carrefour Management.
• Al Awael Co. 1/1/2006 -1/7/2006 Syria Damascus
Responsibilities: • Assembling computers
• Software & Hardware service
• Duplicator assembling & maintenance
• Pioneer 2004- 2006 Syria Damascus
Responsibilities: • Installing a sound system in cars
• Maintenance RCR cars, HIFI system & amplifier
• Sale Pioneer product
Electronic Engineer Assistant Certificate - Damascus Intermediate Electrical & Electron Institute, Damascus Specialization /ELECTORN /.