FREELANCER TRAINER & CONSULTANT
SELF EMPLOYED
Total years of experience :27 years, 11 Months
A certified training and consultant, for 11 years, and has more than 4000 service hours. Such experience, has provided my clients with exceptional track record in providing high-end professional services, to key business entities, seeking a challenging growth oriented profile in a dynamic organization to proactively contribute in formulating and achieving organizational objectives. I have contributed in various indutries, such as financial, banking, automotive, GSM, etc.
Commercial Bank of Kuwait was established in 1960 and is the second oldest bank in Kuwait, with current total assets of over USD 4 billion. The Bank is a top tier Kuwaiti financial institution; operates the second largest full service branch network in Kuwait: 55 branches; and employees 1100 employees.
Responsibilities (sample):
1. Conduct, analyzed the annual Training Need Analysis
2. Develop, implement, and controll the annual in-house training plan
3. Manage and controll the training budget.
4. Manage all training categories (8 categories)
5. Develope and implement the career development process.
6. Manage the new recruit development program.
7.Prepare training budget estimation
8. Perform systematic training evaluation
9.Provide technical training advice
Achievements (sample):
1. Rated Outstanding in both mid-year and annual appraisals.
2. Successfully implemented and managed all training activities.
3. Managed successfully all CBK’s 8 training categories
3. Created and implemented successfully the annual in-house training plan.
4. Implemented successfully the career development process.
5. Implemented successfully the annual training need analysis (TNA)
6. Conducted successfully Staff satisfaction survey, for the entire bank’s staff.
7. Managed and controlled successfully the training budget.
8. Updated and enhanced the new recruited training program.
9.Organized Mass training.
Responsibilities (SAMPLE):
1. Manage and plan logistics, budget, pricing, and all sales and marketing activities and initiatives.
2.Design and implement development measures to optimize sales, and marketing.
3.Identify and analyze market potential.
4.Utilize competitive analysis tools, for situational assessment.
5.Construct appropriate selling strategies for each product line.
6.Analyze customer base, for appropriate engagement strategies.
7.Marketing survey and analysis techniques.
8.Segmenting the market to match available products.
9.Manage all customer related matters.
10.Prepares action plans by individuals as well as by team for effective results.
11.Initiates and coordinates development of action plans to penetrate new markets.
12.Provides feedback to senior management regarding sales and marketing performance.
13.Train and develop all sales staff, and coach them as needed.
14.Insures that all sales staff meet or exceed all activity standards.
15.Conducts regular coaching and counseling with sales team, to build motivation and selling skills.
16.Maintains contact with all clients in the market area to ensure high levels of client satisfaction.
Achievements (SAMPLE):
1.Met all annual targets, in all operational sectors.
2.Handled all external suppliers’ negotiation and buying.
3.Designed and implemented the marketing and sales plans, for operational an strategic level.
4.Conducted on annual basis, the competitive analysis and related action plans.
5.Developed new market categories.
6.Prepared the sales and marketing budget, and control it accordingly.
7.Increased company’s customer base.
8.23 products were launched successfully.
9.Trained all sales staff, in selling skills, communication, and customer service.
Responsibilities (SAMPLE):
1.Supervise all marketing administration activities and documentation, in line with ISO 9001
2.Supervise all marketing and business training activities, in line to ISO 9001 standards.
3.Supervise and deliver all corporate training courses and seminars, as per corporate policies and standards.
4.Assist the marketing manager in the marketing operation.
5.Coordinate all operational matters between concerned line managers and marketing and training functionalities.
6.Design, deliver, and supervise all matters related to management training courses for all corporate accounts.
Achievements( SAMPLE):
1.Outstanding rating in the annual appraisal.
2.Created marketing database, to control all marketing activities.
3.Delivered training to private sector, public sector, and general sector.
4.Designed all course ware, for all conducted courses.
5.Participated in all corporate marketing initiatives and activities.
6.rchestrated all matters related to and delivered the London Chamber of Commerce and Industry Examination Board - LCCIEB Marketing Diploma (6 months duration), which contains 3 courses: Marketing, customer service, and selling skills, for 5 groups (1025 training hours in total).
7.Delivered the Office Procedures course, in Pitman Secretarial and Administration Diploma - UK.
8.Communicated, integrated, and devised support systems for training related issues.
9.Analyzed logistical requirements and customized processes to suit all corporate clients.
10.Supporting the marketing manager and the marketing team, in all marketing related matters.
Designated as VP Administration and Acting VP Finance for the student union at Concordia University.
• Managed 115 students associations and represented the student’s populations in official university's forums and committees.
• Created the union's budget for the year 1997 and allocated budgets.
• Administered finance matters with the bank, and served as a signing authority for all union's financial documents.
• Chaired the student caucus in Concordia Student Life Committee.
