نزار الجربي

Driving Vodafone Qatar Digital strategy across Web through managing the end to end of an extensive portfolio of diverse IT projects from commercial and requirements business analysis through to completion and operational management processes
• Owning and managing delivery of Vodafone digital projects through web channel, acting as first point of
escalation, covering all reporting activities ranging from revenue and forecasting to product development
roadmaps, project governance, KPI and SLA governance
• Finalizing Web Revamp project and swap to new technology and vendor solution
• Leading Implementation of Vodafone Web SelfCare solution
• Implementing WBS for new projects and estimating work load, costs and budget to achieve goals
• Conducting regular team meetings and tracking project progress
• Making presentations on Online Portal projects status, presenting monthly and annual reports to senior
management
• Managing the delivery of custom software solutions to Vodafone Qatar product owners in order to bring
added value to their business by offering a high level of digital touch-point in the interaction with their end
customers, helping ultimately to increase Vodafone Qatar’s market share and drive revenue growth
• Coordinating and working closely with several internal and external project delivery teams (developers, business analysts and testers) and business stakeholders at a time on all aspects of projects delivery phases ranging from requirements gathering and business analysis activities, impact assessment analysis, solution design, integration, implementation, testing and go live; therefore ensuring both the success of the project delivery as well as the seamless post production operational management of the software solution being delivered

Regaining, maintaining and enhancing Vodafone Qatar’s trust and satisfaction following bad anterior period of
damaged relationship and escalations
• Revamping the Billing solution and the overall offers portfolio of the company
• Transforming the business from product based to service/consultancy based
• Building Devops team
Key Responsibilities:
• Assisting Vodafone Qatar in its Digital strategy across Online Portal through managing the end to end of an
extensive portfolio of diverse IT projects from commercial and requirements business analysis through to completion and operational management processes
• Implementing WBS for new projects and estimating work load, costs and budget to achieve goals
• Conducting regular team meetings and tracking project progress
• Making presentations on project status, presenting monthly and annual reports to senior management
• Participating in company’s business plan development and budget planning of the technical department
• Developing new business for the company across Retail Digital business transformation and Mobile Apps
• Participating in tenders and RFP review/selection
• Owning the P&L, contract management and negotiation aspects (SLAs and service credit allocation, managed services and operational support definition, IPR, IT security, hardware hosting, invoice and dispute management), leading new project initiatives and the quotation process, acting as first point of escalation, covering all reporting activities ranging from revenue and forecasting to product development roadmaps, customer account strategy, project governance, KPI and SLA governance
Professional Experience
• Managing the delivery of custom software solutions to Vodafone Qatar product owners in order to bring added value to their business by offering a high level of digital touch-point in the interaction with their end customers, helping ultimately to increase Vodafone Qatar’s market share and drive revenue growth
• Building strong relations with Vodafone Qatar’s business stakeholders for generating more business opportunities
• Coordinating and working closely with several internal and external project delivery teams (developers, business
analysts and testers) at a time on all aspects of projects delivery phases ranging from requirements gathering and business analysis activities, impact assessment analysis, solution design, integration, implementation, testing and go live; therefore ensuring both the success of the project delivery as well as the seamless post production operational management of the software solution being delivered

Winning Tender for partnering with Tunisie Telecom for 5 years (selected among 3 out of 70+ bidders)
• Revamping the offer portfolio of the company
• Establishing partnerships and exclusive distribution deals with new top vendors (Clavister, IBM)
• Setting up the first Smart Retail Shop for a Telco

Participating in establishing and setting up GGS SHARP entity within Gemalto
• Finalizing the integration of an acquired start-up (MCTEL) within Gemalto
• Leading the integration of newly acquired company (Buzzinbees) solutions, business and staff within Gemalto
• Establishing the baseline of Telecom Analytics offer of Gemalto
• Leading master cloning process that led to 70% of project delivery cost reduction in virtualized environment
• Saving MTN Ghana project from being swapped and cancelling the penalties
• Highest customer satisfaction rates within delivered projects across 2014-2015
Key Responsibilities:
• Mainline responsibility for managing various projects and accounts for leading telecom operators in AME region

Representing Opencode Systems as Technical Sales Delegate in 2013 international events across the EMEA region:
GSMA Mobile World Congress in Barcelona, Middle East Com Telco Summit in Dubai and Clarion Mobile Money
Global and Digital Payments Summit in Dubai
• Developing a network of business contacts across MEA region through a long track record of successful projects
Key Responsibilities:
• Primary responsibility for managing various projects and accounts for leading telecom operators in AME region:
Orange (Tunisia), NSN GSM-R (Tunisia), DU (UAE), AsiaCell (Iraq), OTA Djezzy (Algeria), IAM (Morocco), Telecel
(CAR), NGSER/SALAM (Chad), Vodafone (Egypt)
• Defining project scope, goals and deliverables that support business goals according to strict deadlines and within
budget in collaboration with senior management and stakeholders
• Acting as a liaison between Customer Service, Sales, Logistics, and Product Development in managing day to day
operations
• Developing full-scale project plans and associated communications documents
• Estimating the resources and participants needed to achieve project goals
• Drafting and submitting budget proposals, and recommending subsequent budget changes where necessary
• Setting and continually managing project expectations with team members and other stakeholders
• Identifying and resolving issues and conflicts within the project team
• Developing and delivering progress reports, proposals, requirements documentation, and presentations
• Overseeing quality control throughout project life cycle; Proactively managing changes in project scope,
identifying potential crises, and devising contingency plans
• Determining the frequency and content of status reports from the project team, analyzing results, and
troubleshooting problem areas
• Hiring resources; Coaching, mentoring, motivating and supervising project team members
• Identifying opportunities that may generate extra revenue
• Acting as pre-sales/solution architect/technical consultant for new VAS projects within the region
• Conducting trainings to customers and knowledge transfer to new hired resources

Assisting mobile operators launch and maintain new services based on Opencode technology