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Nitish Kumar, Guest Experience & Guest Relations Manager

Nitish Kumar

Guest Experience & Guest Relations Manager·TEC Resort & Bar

India

High school or equivalent, Biology

Work experience

Total years of experience: 6 years, 7 months

Guest Experience & Guest Relations Manager

January 2022 - Present

TEC Resort & Bar

Dharan, Nepal

January 2022 - Present

• Owned the end-to-end guest experience for a 25-key property, personally handling VIP arrivals, special requests,
and service recovery.
• Resolved guest complaints and service issues in real time, sustaining a 4.8/5 rating across 1, 004+ Google reviews
from 50, 000+ guests.
• Built repeat-guest relationships and referral traffic through personalized, multilingual guest communication
(English, Hindi, Nepali).
• Coordinated with Front Office, Housekeeping, and F&B teams to resolve cross-department guest issues quickly.
• Led and coached a 15-member guest-facing team on service standards and guest recovery protocols.
• Managed online reputation across Google and OTA review channels, maintaining consistent high ratings.
• Planned and hosted guest events and functions as part of the propertys guest experience program.
• Ran guest-facing marketing and community engagement campaigns generating 400, 000+ organic reach.
Company industry:
Hospitality & Accomodation

Operations Manager

January 2019 - January 2021

The Exotic Cafe

Forbesganj, India

January 2019 - January 2021

• Founded and managed daily café operations, staffing, procurement, billing, and local marketing.
• Built the brand to a Best Cafe in Town recognition within six months of opening.
Company industry:
Catering, Food Service, & Restaurant

Education

TNB College

January 2013

January 2013

High school or equivalent, Biology

India

GPA (point): 4 out of 4

GPA (point): 4 out of 4

Skills

CONFLICT RESOLUTION

Intermediate

CONFLICT MANAGEMENT

Intermediate

CUSTOMER SERVICE

Intermediate

GOOGLE APPLICATIONS

Intermediate

GUEST RELATIONS

Intermediate

HOSPITALITY INDUSTRY

Intermediate

INTERPERSONAL COMMUNICATIONS

Intermediate

MANAGEMENT

Intermediate

PERSONALIZED SERVICE

Intermediate

SERVICE RECOVERY

Intermediate

Social profiles

Languages

English

Expert

Hindi

Beginner

Training and Certifications

Certifications
Google Local Guide Level 8
Opera PMS (Certification in