Nilly Mohammed

• Directed and managed public relations strategies across all
branches of the medical group to enhance brand image and
public perception.
• Led internal and external communications, ensuring consistency
and clarity in all messaging.
• Oversaw all relationship management activities to maintain
strong partnerships with clients and stakeholders.

• Managed the communications department and supervised
customer service teams to ensure service excellence.
• Developed and implemented customer retention strategies and
handled escalated patient/client issues effectively.
• Streamlined communication channels between various hospital
departments to improve operational efficiency.

• Served as the primary contact for public inquiries and
maintained positive relations with community members and
media.
• Provided high-quality customer service, addressing patient
needs and ensuring a smooth experience.

• Managed the reception area and handled incoming
communications professionally.
• Provided initial customer service and directed inquiries to the
appropriate departments within the pharmaceutical company.