Associate
ICT
Total years of experience :15 years, 5 Months
UNICEF | Uzbekistan
•Provision of inputs in implementation of ICT annual plan and Standard Operating Procedures in ICT services
•Assist the Information Management Associate in the compliance with corporate information management practices, guidelines and technology standards that enhance the bureau’s effectiveness and ensuring that the users computing needs are met
•Perform other hands-on IT support work as required by the Partnerships Bureau Management Support unit
•Performance of specific technical functions, including changing of hardware electronic components (disks, memories, network wiring, power sources, etc.) and routine repairs.
•Workflow automation (Microsoft Lists, SharePoint, Power Automate)
•T4D activities UZB CO
U-Report support and maintain
Development of knowledge hub training platform for immunization program
Implementation of IoGT (Internet of Good things)
Implementation of Health Buddy
•Assistance in the installation, upgrade and configuration of desktop and notebook computer systems in accordance with current UNICEF standards and policies, including operating system and standard desktop applications such as Microsoft Office suite applications, anti-virus programs on a timely basis.
•Assistance in the hardware relocation, monitor material for preventative maintenance and maintain of supply material for computer and peripheral equipment
•Support the Information Management Associate, as first and second level backstop, to troubleshoot day to day on standard UNICEF software and hardware issues
•Provides over the phone and in-person client support for all network, personal and network printers and desktop related computer hardware and software matters and comparable technical support to staff in different locations as needed
•Response to user needs and questions regarding network access.
•UNICEF CO site support (Drupal)
•Provide user and application support, trouble-shooting and monitoring of network connectivity. Ensure that the UNICEF desktop and network resources are protected from malicious virus attacks and run countermeasures in the event of the attacks
•Assistance with monitoring designated unit's network connection and file server(s) to provide a stable and responsive environment, provide troubleshooting and technical support, as required
•Support the Information Management Associate to ensure compliance with corporate network management and technology standards, guidelines and procedures as required
•Provision of advice on and assistance to maintain documentation of in-house and corporate systems. Keep log of reported problems
•Assist and research in procurement of new ICT equipment for the bureau, present technical specifications and information on best options at both local and international markets
•Maintenance of an up-to-date inventory of the software and hardware.
•Maintenance of a library of ICT related reference materials
•Maintenance of the inventory and stock of supplies and spare parts in cooperation with the Management Support Unit and Procurement Teams.
•Provision of ICT support to key events.
•Perform systems upgrade and update and apply security patches (Windows, Symantec, Meraki)
•Participation and assistance in the organization of training for the staff on ICT issues.
•Administration and support UNICEF Uzbekistan web site (Drupal)
•Provide lessons learned and best practices in ICT.
•Contributions to knowledge networks and communities of practice.
•Focal point on BCP and DRP implementation
Industry Manufacturing / Production
Specialization IT/Computer - Network/System/Database Admin
Role Management
Position Level Manager
•SAP ECC support
•1C System Administration support
•Management of the Service Desk team and the ServiceDesk application environment to deliver high quality end user support to meet the standards and objectives as specified in the User Services service level agreement.
•Ensuring SLA's are met and escalated issues are resolved
•Manage, measure and monitor the service desk activity and performance to deliver best in class performance and ongoing customer satisfaction
•Define and implement best practice within our service environment to ensure continuous improvement.
Industry Telecommunication
Specialization IT/Computer - Network/System/Database Admin
Role Management
Position Level Manager
•Monitoring team performance and developing feedback reports for management.
•Communicating with clients and providing in-person and phone support, if required.
•Customer oriented methodology Support
•Managing escalations and ensuring any issues are resolved in a timely manner.
•Contribute to improving customer support by actively responding to queries and handling complaints
•Controlling and solving request from company staff
•Controlling and solving of incidents
•Organization of technical user support in main and remote offices of company.
•Interaction with external service organizations
•Maintain up to date knowledge base of regulations in department
•Mentoring team, providing training, and conducting performance evaluations.
•Billing system support
•Responds to High and Critical Incidents
•Controlling of incidents solving on time
•Employee Development Support
•Preparing reports to management on incidents and requests solving
Tech Investment (Tashkent) | Uzbekistan
Industry Telecommunication
Specialization IT/Computer - Network/System/Database Admin
Role Network/System Engineer
Position Level Manager
•Setup, management, and maintenance of IT-related equipment.
•Monitor backup jobs and ensure high level of completion success rate.- Manage time and projects effectively.
•Help put processes in place to maintain a stable network environment.
•Training staff with IT related equipment.
•Assist the IT director with project work to grow the technology infrastructure of the organization.
•Assist with the troubleshooting, installation, and implementation of systems.
•Ensure data integrity with regard to our fixed asset inventories.
•Provide input and recommendations to the organization surrounding hardware and software technologies and how these technologies can assist the business being especially proactive with new technologies.
•Develop and monitor performance levels of software and hardware and evaluate, recommend, and propose alternative methods of information processing.
•Develop and maintain information architectures (data, application, network) ensuring the system is on-line daily.
•Maintain hardware and software maintenance agreements to ensure integrity of operations processes.
Network planning and optimization, Software and hardware support, IT Project management, IT support in different type of projects. Team management. Video terminal management, configuration and support, experience in working with datacom products, Building IT infrastructure, control and support it. IT procurement support.
Special Administration #75 | Uzbekistan
Industry Construction / Building / Engineering
Specialization IT/Computer - Hardware
Role Technician
•IT helpdesk support,
•Network support and management,
•Support all type of peripheral equipment.
•Wired and wireless network support and management
Skills