specialist
RIO TINTO ALCAN AND FIVES GROUP
Total years of experience :4 years, 11 Months
.
Supplying cranes for aluminum smelters, the spare parts and providing the required services.
Main responsibilities:
● Account Manager for 3 of the biggest aluminum smelters in the world. Responsible for full Sales Cycle, including tenders,
negotiation of prices, deliveries and aftersales. Contracts up to 4 M USD.
● Sourcing and negotiation with suppliers.
● Project Manager for KPI’s implementation for the spare parts department.
● Process mapping.
● Solution of discrepancies/Aftersales.
● Data analysis with the focus of implementing actions to improve our processes and thrive in performance.
● Cross-Functional coordination.
● Use of project management tools to prepare the department for external audits.
● Training of new employees. Managing the timeline of the handover of functions to different members of the team and
following up on the evolution of the learning and correct implementation of each process.
● Organizing team buildings and events for the company.
Achievements:
● Implementation of blanket agreements with customers reducing workload and ensuring exclusivity.
(Approximately 1/3 reduction in workload).
● Process re-engineering for several areas:
a. Non-conformance handling process, creating tools to monitor them and improve efficiency reducing
discrepancies up to 60%.
b. Project management process.
c. Standard operating procedures.
● Part on the Implementation and maintenance of the company’s HSEQ Management system.
● Cost saving initiatives, such as digital signature, reducing paper consumption, etc. (Today the spare parts department
have reduced the paper consumption up to 90%).
● Managing the office relocation.
NOEMI
ALONSO
Passionate | Efficient | Eternal learner
● Introduction of wellbeing practices, such as daily meditation in the office, weekly gratitude day and weekly yoga as a team
building that improved the working atmosphere bringing joy and employee satisfaction.
● Design and implementation of the motivation survey among the employees for monitoring satisfaction.
● Identifying business opportunities within “Fira de Barcelona” customer portfolio.
● Sell Services by establishing contact and developing relationships with prospects; recommending customized solutions.
● Maintaining relationships with clients by providing support, information and guidance.
● Responsible for Logistics and Order Fulfilment.
● Managing the logistical aspects of service life cycle, including coordination of delivery, complains, returns, refunds,
repairing, plan truck routes, etc.
● Managing a team of 12 truck drivers.
● Monitoring logistics performance with clients.
● In charge of the International Customers network.
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