Senior IT Analyst & Helpdesk Team leader
Cargill Trading Egypt
Total years of experience :21 years, 11 Months
•Leading Medium Small projects among which migration to IPT, office renovation and restructuring with whole new infrastructure, copy and print, installing and creating backup system in Cairo and Dubai.
•Created new processes and SOPs for user account creation, deletion modification, shared folders permission, access records, and backup. Also created help screen for all the user related tasks.
•Information Protection co-ordination for maximum secure IT system. Employees awareness raised to from 60 to 95%
•Managing and coaching team of 4 members in Cairo and 1 Member in Dubai.
- Budgeting.
•Provide support and trouble-shooting for ELNG user’s requests.
•Train team members on the bases of Team Work Concept and real co-operation.
•Build and configure users’ machines to meet the standards.
•Perform and verify successful migration of users’ data.
•Problem identification and resolution based on agreed service levels; quickly and effectively solve customer challenges.
•Exchange knowledge with Regional and Global teams on Pfizer World Wide Sites.
•Adhering to set processes and procedures. Early highlighting obstacles preventing adherence.
•Continuously providing information and recommendations to management for service improvement.
•Providing AS400 minor Administration Tasks.
•Provide support and trouble-shooting for BP user’s requests.
•Planning/implementing proactive procedures and systems to avoid problems in the first place.
•Exchange knowledge with Regional and Global teams on BP World Wide Sites.
•Train, motivate, and supervise new BP PassPort team members on the bases of Team Work Concept and real co-operation.
•Build and configure users’ machines to meet the specified BP Passport Project standards.
•Perform and verify successful migration of users’ data.
•Also chosen to lead BP new Information Technology projects and planning delivering period between projects.
Computer Department Achievements:
•Developed a whole new filling, prospects, phone list, suppliers’, computer hardware stoke and coding systems, database systems using Microsoft Access and Visual Basic.
•Modified and tested the new time sheet, salaries, and telephone systems.
•Created a new Video system; editing video tapes content on computer and saving them on CD as a safer storage media then created CD and Video Tapes joined database.
•Responds to contacts from end users having problems within established guidelines and demonstrated a positive and cooperative attitude when responding to inquiries.
•Conduct routine maintenance on all computer hardware for more than 320 engineers and architects.
•Based on customer satisfaction survey result acknowledged as “Total Quality Customer Support Professional” and transferred to build system infrastructure from scratch plus troubleshooting tasks.
•Designing the company catalog, profile and helping in building the company web-site.
Data PrivacyBasics
High Performance Leader
Project Managment Proffesional
"IT Infrastructure Library"
B.S., Information Technology. Graduation project: “Virtual Reality Chemistry Laboratory”. Awarded “Best Graduation Project” on the Faculty of Computer and Information graduation project fair 2002, by a collection of Information Technology finest companies in Egypt.