Human Resources Generalist
Trio Telecom
Total years of experience :13 years, 3 Months
•organizing meetings and managing databases
•organizing company events or conferences
•ordering stationery and furniture
•dealing with correspondence, complaints and queries
•preparing letters, presentations and reports
•supervising and monitoring the work of administrative staff
procedures/office administrative systems
•Attending meetings with senior management
•Assisting the organisation's HR function by keeping personnel records up to date, arranging interviews and so on
Handling aftersales procedures.
Filing and recording the information accordingly as hard copies.
Following delivering the packages to the customers and making the survey after delivery.
Receiving all incoming calls about customers' complaints.
Coordinating with maintenance department to make sure that the complains have been solved.
Reporting to the CEO, all reports from maintenance department, stores department and survey reports.
Preparing all the hard supplements for our showrooms.
Handling all office correspondences.
Gathering information, sorting and categorizing it
Delegating the processed information to the appropriate departments in the organization in a timely fashion
Scheduling appointments, meetings and conferences for business procurement or for presentation to be delivered.
Booking calendars for the reporting manager and scheduling his appointments and meetings
Maintaining the data shared between the departments, by filing and recording the information accordingly (as hard copies and electronic filing system)
Answering phones, and providing necessary information to the individual departmental managers and processing information
Greeting clients and visitors and giving them an outline of the nature of business of the organization
Attending meetings and official events on behalf of the manager as and when required and preparing minutes of meeting for future reference
Ensuring the authenticity of office policies and procedures and supervising support staff
Back Office
• Company : B2Bplus “Authorized Business Agent”
• Responsibilities and Duties : I am responsible for account managers for key accounts in our company .main responsibility is to follow up this team’s work and evaluating them, then report their work to my manager .
• Duties: I received all new offers regarding to our work to be updated, printing, filing contracts, emailing, contact with managers and contact persons.
• Also I am following customer problems until we have the solutions.
• Preparing schedules and meeting calendars.
• Manage the office reports and sheets
Start Date : June 3rd 2010 : till now
Executive Secretary
• Company: Ticktel
• Core business: Marketing agent for National Bank of Egypt (NBE) El-Ahly Bank & BusinessMan Hussein Sabboor resorts &compounds in many places like Sharm el sheikh, Elshaikh zayed, fifth district and Al-Ain Alshokhna….Etc .
• Responsibilities and duties: handling incoming calls, following customers and meet them in order to explain everything about our projects .Handling purchase process.
• Filing, scan, type, print, all work papers and files.
• Following costs .financial resources and company expenses.
• Start date: March 4th 2010 : May 4th 2010
Receptionist and Operator agent
• Core business: club house serving the elite of Egypt and foreigners.
• Company : Katameya Heights for Golf and Tennis Resort
• Responsibilities and duties: coordinate phone calls between departments and guests .make a presentation about the place to new guests that would have a membership at the club.
Resposible for lost and found section, in addition to audio and video system all over the club.
Start date: 8 Nov 09 -5 Oct .09
Telesales agent
• Company: B2B plus Cairo ”Authorized agent Mobinil”
• Core business: marketing Mobinil new offers for corporate and businessmen.
• Responsibilities and duties: I am responsible for calling corporatto market mobinil offers and gain new customers by opening new accounts in mobinil.
• Starting date: 26- Aug 2009: 1st Nov 2009.
