Assistant Director - Implementation Services
Moody's Analytics
Total years of experience :6 years, 9 Months
Managed successful engagements for implementation of RCO Impairment across largest banks in the Middle East. Managed multiple accounts in parallel and presented various projects within internal and client steering committees in clear/professional manner. Accomplished mutual goals by collaborating with multiple project teams, involving product management, client services, and advisory teams. Performed on-boarding and training of new employees, enhancing their skills and performance. Mitigated potential risks through project auditing and escalation management. Identified new business opportunities in Egypt in collaboration with sales team. Enhanced MA delivery experience by properly assessing engagements before initiation.
● Recognised as interim project manager for critical projects recovery.
● Succeeded in optimising MA integrated IFRS9 implementation methodologies.
● Developed MA Dubai Customer Success Strategy while serving as member of MA customer success initiatives.
● Built top-performing team, successfully managing multiple projects with minimal supervision.
● Designed and developed process for communication and constant evaluation.
● Built and maintained professional relationships at all organizational levels.
Rewarded on my customer success management skills and record of success, I was given MA Shadowing Program for 2020 from MA Dubai. Working closely with a senior director in customer success management and being directly mentored by him for 6 months. Throughout which I was hands-on trained on understanding people’s personalities, schemes of power, and account management. Driving influence, establishing trust for long-term business relationships, and Evaluating customer lifecycles to create new opportunities for scaling by Negotiating touch situations and complex contracts.
● Recognized as the winning candidate for MA Shadowing Program for 2020 from MA Dubai.
Engaged with AFS managing consultant to provide strategic Moody's risk confidence (ALM / IFRS9) solutions and Walters Klower Risk Management Solutions. Delivered expert-level functional support through system configuration, testing, UAT, and business user trainings while serving as lead business consultant on-site. Determined bank business requirements and developed appropriate delivery plans in conjunction with AFS managing consultants and technical teams. Analysed project progress and crafted detailed reports.
●Led partner alliance engagements with Moody's Analytics
●Co-led advisory engagements and sales activities in Egypt's small-med sized banks.
Achieved shared vision and goals by transforming overall functional requirements of business into technical specifications. Liaised with user groups to facilitate trainings and business requirements discussions, involving OFSAA solutions set-up and security/model management. Prepared batch configuration and process design, dimensional data warehouse design for OBIEE.
● Gained in-depth knowledge of multiple OFSAA products and led junior consultants.
● Directed implementations in Jordan, Egypt, and Oman.
Responsible for the design, development, implementation, management and support of mission critical enterprise BI reporting and Extract, Transform, Load (ETL) processes and environments. Working with cross-functional teams, you will be required to gather, document, and approve business requirements for data analysis and reporting projects, as well as use BI and database tools to develop reporting solutions to meet business needs.