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تم إلغاء حظر المستخدم بنجاح
Mohammad Nomaan Xecoli , customer service representative

Mohammad Nomaan Xecoli

customer service representative·UPS

الإمارات العربية المتحدة

الثانوية العامة أو ما يعادلها, Accounting

الخبرة العملية

مجموع سنوات الخبرة: 5 سنوات, 2 أشهر

customer service representative

سبتمبر 2024 - حتى الآن

UPS

دبي، الإمارات العربية المتحدة

سبتمبر 2024 - حتى الآن

Good knowledge of logistics, supply chain management, and customer service.
As UPS is a dynamic work environment and a global leader in package delivery and supply chain
solutions, it has helped me develop interpersonal skills and grow in opportunities, including roles
in operations, sales, technology, and administration.
Working at UPS UAE means being part of a team dedicated to delivering excellence and
innovation in the logistics industry.
مجال الشركة:
الاستعانة بالمصادر الخارجية لخدمة العملاء
الدور الوظيفي:
خدمة العملاء ومركز الإتصال

Customer Service Representative

سبتمبر 2024 - حتى الآن

UPS,

دبي، الإمارات العربية المتحدة •هجين

سبتمبر 2024 - حتى الآن

✓ Good knowledge of logistics, supply chain management, and customer service. As UPS is a dynamic work environment and a global leader in package delivery and supply chain
solutions, it has helped me develop interpersonal skills and grow in opportunities, including roles in
operations, sales, technology, and administration.
✓ Working at UPS UAE means being part of a team dedicated to delivering excellence and innovation in
the logistics industry.
مجال الشركة:
التوزيع والخدمات اللوجستية وسلسلة التوريد
الدور الوظيفي:
خدمة العملاء ومركز الإتصال

Sales Representative

سبتمبر 2024 - حتى الآن

GOA INTERNATIONAL AIRPORT

Goa Velha، الهند

سبتمبر 2024 - حتى الآن

• Generated new business by identifying potential clients for import/export
and logistics services.
• Built strong client relationships to ensure repeat business and long-term
partnerships
• Prepared quotations, negotiated pricing, and closed sales deals
• Achieved monthly sales targets through consistent follow-ups and lead
conversion
• Coordinated with operations and documentation teams for smooth
shipment execution
• Monitored market trends and competitor activities to identify new
opportunities
مجال الشركة:
خدمات دعم الطيران
الدور الوظيفي:
المبيعات

sales executive

سبتمبر 2023 - مارس 2024

imex shipping

دبي، الإمارات العربية المتحدة

سبتمبر 2023 - مارس 2024

Placed sales phone calls and answered customer calls.
Follow all company safety and security policies and procedures; report accidents, injuries,
and unsafe work conditions to the manager. Follow all company policies and procedures; ensure uniform and personal appearance is
clean and professional; maintain confidentiality of proprietary information; protect
company assets.
Welcome and acknowledge all guests according to company standards; anticipate and
address guests’ service needs; assist individuals with disabilities; thank guests with genuine
appreciation.Speak with others using clear and professional language; answer telephones using
appropriate etiquette.
Develop and maintain positive working relationships with others. Comply with quality
assurance expectations and standards.
مجال الشركة:
الاستعانة بالمصادر الخارجية للمبيعات
الدور الوظيفي:
المبيعات

Sales Representative

سبتمبر 2023 - مارس 2024

IMEX SHIPPING & LOGISTICS,

دبي، الإمارات العربية المتحدة

سبتمبر 2023 - مارس 2024

✓ Placed sales phone calls and answered customer calls.
✓ Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe
work conditions to the manager.
✓ Follow all company policies and procedures; ensure uniform and personal appearance is clean and
professional; maintain confidentiality of proprietary information; protect company assets.
✓ Welcome and acknowledge all guests according to company standards; anticipate and address guests
service needs; assist individuals with disabilities; thank guests with genuine appreciation.
✓ Speak with others using clear and professional language; answer telephones using appropriate
etiquette.
✓ Develop and maintain positive working relationships with others. Comply with quality assurance
expectations and standards.
مجال الشركة:
الشحن
الدور الوظيفي:
المبيعات

agent customer service

ديسمبر 2021 - مارس 2023

gulf news

دبي، الإمارات العربية المتحدة

ديسمبر 2021 - مارس 2023

Placed sales phone calls and answered customer calls. Follow all company safety and security policies and procedures; report accidents, injuries,
and unsafe work conditions to the manager.
Follow all company policies and procedures; ensure uniform and personal appearance is
clean and professional; maintain confidentiality of proprietary information; protect company
assets.
Welcome and acknowledge all guests according to company standards; anticipate and
address guests’ service needs; assist individuals with disabilities; thank guests with genuine
appreciation.
Speak with others using clear and professional language; answer telephones using
appropriate etiquette.
Develop and maintain positive working relationships with others. Comply with quality
assurance expectations and standards
مجال الشركة:
النشر والتوزيع
الدور الوظيفي:
خدمة العملاء ومركز الإتصال

Customer Service

ديسمبر 2021 - مارس 2023

GULF NEWS Productions,

دبي، الإمارات العربية المتحدة

ديسمبر 2021 - مارس 2023

✓ Placed sales phone calls and answered customer calls.
✓ Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe
work conditions to the manager.
✓ Follow all company policies and procedures; ensure uniform and personal appearance is clean and
professional; maintain confidentiality of proprietary information; protect company assets.
✓ Welcome and acknowledge all guests according to company standards; anticipate and address guests
service needs; assist individuals with disabilities; thank guests with genuine appreciation.
✓ Speak with others using clear and professional language; answer telephones using appropriate
etiquette.
✓ Develop and maintain positive working relationships with others. Comply with quality assurance
expectations and standards.
مجال الشركة:
الإعلان
الدور الوظيفي:
خدمة العملاء ومركز الإتصال

customer service agent

أبريل 2021 - سبتمبر 2021

goa international aiport

Goa Velha، الهند

أبريل 2021 - سبتمبر 2021

Coordinated flight schedules with passenger requests.
Worked closely with the AIR ARABIA Ground Support Team.
Dealt with any customer service issues as necessary.
Tracked information on flight bookings and cancellations.
Tracking flight arrivals and departures and posting related information online.
Ensured courteous, prompt, accurate, and careful handling of customer baggage
Material lifting, loading/unloading, sorting, and transferring baggage
Taking care of unaccompanied children and people with special needs.
مجال الشركة:
شركات الطيران
الدور الوظيفي:
النقل والخدمات اللوجستية

Customer Service/Gr Staff

أبريل 2021 - سبتمبر 2021

GOA INTERNATIONAL AIRPORT

دبي، الإمارات العربية المتحدة

أبريل 2021 - سبتمبر 2021

✓ Coordinated flight schedules with passenger requests.
✓ Worked closely with the AIR ARABIA Ground Support Team.
✓ Dealt with any customer service issues as necessary.
✓ Tracked information on flight bookings and cancellations.
✓ Tracking flight arrivals and departures and posting related information online.
✓ Ensured courteous, prompt, accurate, and careful handling of customer baggage.
✓ Material lifting, loading/unloading, sorting, and transferring baggage.
✓ Taking care of unaccompanied children and people with special needs.
مجال الشركة:
خدمات دعم الطيران

events executive

ديسمبر 2018 - أكتوبر 2019

DRQ event

Goa Velha، الهند

ديسمبر 2018 - أكتوبر 2019

Understands the client’s event needs (weddings, conferences, exhibitions, etc.).
Provides directions, seating arrangements, and solves guest issues.
Handles inquiries and complaints at the event.
Gives information about schedules, venues, or facilities.
Communicates with suppliers, caterers, decorators, etc.
Ensures smooth coordination between client demands and vendor services.
Responds to calls, emails, or messages about bookings, payments, or event details.
Handles pre-event and post-event queries.
مجال الشركة:
الضيافة والسكن
الدور الوظيفي:
السياحة والضيافة

Customer Service/Event Executive

ديسمبر 2018 - أكتوبر 2019

DRQ EVENTS,

Goa Velha، الهند

ديسمبر 2018 - أكتوبر 2019

✓ Understands the clients event needs (weddings, conferences, exhibitions, etc.).
✓ Provides directions, seating arrangements, and solves guest issues.
✓ Handles inquiries and complaints at the event.
✓ Gives information about schedules, venues, or facilities.
✓ Communicates with suppliers, caterers, decorators, etc.
✓ Ensures smooth coordination between client demands and vendor services.
✓ Responds to calls, emails, or messages about bookings, payments, or event details.
✓ Handles pre-event and post-event queries.
مجال الشركة:
الإعلان
الدور الوظيفي:
التسويق والعلاقات العامة

Customer service/ Event executive

ديسمبر 2018 - أكتوبر 2019

DRQ EVENTS,

Goa Velha، الهند

ديسمبر 2018 - أكتوبر 2019

• Handled client inquiries and event bookings via phone, email, and in
person communication
• Coordinated with clients to understand event requirements, budgets, and
expectations
• Assisted in planning and execution of corporate events, weddings, and
promotional activities
• Managed guest handling, registration, and on-site customer support
during events
• Coordinated with vendors, decorators, and suppliers for smooth event
operations
• Resolved client and guest issues quickly to ensure a positive experience
• Maintained event schedules, checklists, and coordination reports
• Supported setup and breakdown of event venues as per requirements
• Ensured high customer satisfaction and timely service delivery
• Handled feedback collection and post-event follow-ups with clients
مجال الشركة:
إدارة الفعاليات
الدور الوظيفي:
التسويق والعلاقات العامة

التعليم

PUNE UNIVERSITY

أبريل 2017

أبريل 2017

الثانوية العامة أو ما يعادلها، Accounting

الهند

المعدل التراكمي (نقاط): 5 من 5

المعدل التراكمي (نقاط): 5 من 5

Business Studies / Management – Business organization, leadership, operations, and strategy

Mushtifund high secondary school

يناير 2017

يناير 2017

الثانوية العامة أو ما يعادلها، Business Administration

الهند

Skills

Active Learning
Expert
Active Learning
Expert
Time Management
Expert
Time Management
Expert
Communications
Expert
Communications
Expert
Task Management
Expert
Task Management
Expert
Convenience
Expert
Convenience
Expert
ADOBE
Expert
ADOBE
Expert
BUSINESS CARDS
Expert
BUSINESS CARDS
Expert
COLD CALLING
Expert
COLD CALLING
Expert
COMPUTER HARDWARE
Expert
COMPUTER HARDWARE
Expert
CUSTOMER RELATIONS
Expert
CUSTOMER RELATIONS
Expert
ADOBE PHOTOSHOP
Expert
ADOBE PHOTOSHOP
Expert
CUSTOMER SATISFACTION
Expert
CUSTOMER SATISFACTION
Expert
CUSTOMER SERVICE
Expert
CUSTOMER SERVICE
Expert
DESIGN
Expert
DESIGN
Expert
ADVERTISING
Expert
ADVERTISING
Expert
Active Learning
Expert
Active Learning
Expert
Time Management
Expert
Time Management
Expert
Task Management
Expert
Task Management
Expert
Convenience
Expert
Convenience
Expert
COMPLEX PROBLEM SOLVING
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
COMMUNICATIONS
Intermediate
COMMUNICATIONS
Intermediate
CONFLICT RESOLUTION
Intermediate
CONFLICT RESOLUTION
Intermediate
GRAPHIC DESIGN
Intermediate
GRAPHIC DESIGN
Intermediate
MICROSOFT OFFICE
Intermediate
MICROSOFT OFFICE
Intermediate
QUALITY ASSURANCE
Intermediate
QUALITY ASSURANCE
Intermediate
SALES
Intermediate
SALES
Intermediate
TALLY ERP
Intermediate
TALLY ERP
Intermediate
WEB APPLICATIONS
Intermediate
WEB APPLICATIONS
Intermediate
COMPLIANCE MANAGEMENT
Intermediate
COMPLIANCE MANAGEMENT
Intermediate
CLAIMS PROCESSING
Intermediate
CLAIMS PROCESSING
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
MARKET TREND
Intermediate
MARKET TREND
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
PLANNING
Intermediate
PLANNING
Intermediate

اللغات

الانجليزية

متمرّس

الهندية

متمرّس

الأوردو

متمرّس

التدريب و الشهادات

الشهادات
HSSC

الهوايات والاهتمامات

Travelling Watching movies Listening to music Sport