Dy General Manager Training Coordination/ Senior Instructor Management
Pakistan International Airline
Total years of experience :22 years, 0 Months
- Managing the entire unit of training coordination at national level
- Responsible for complete operations of my section
- Deliver training session for corporations employees
- Course development for various soft skills training as part of company corporate mandatory training program
- Conduct Management training at three levels Junior, Middle & Senior Management Courses.
- Arranging, coordinating and managing all private training offered to third parties and private trainees
- Update training material and design course contents
- Manage a team of instructors directly reporting to myself
- Coordinate all training support activities involved
- Liaison with all internal and external customers pertaining to training needs and requirements
- Prepare management reportst
- Other assignments as and when required
Based in the Islamic Banking Group Head Office, my job entails providing Generalist HR services i.e. handling of HR & Administrative matters of the group. This includes:
Provide HR support to all departments and branches across the whole Islamic Banking group of the bank.
Implementing HR Policy, ensuring all policies and procedures are adhered to in full compliance to the Bank's Policy.
Dealing efficiently with employees issues such as processing & authorizing leaves, medical bills, loan applications etc.
Placement of personnel: new hires, transfers, postings from or into the Islamic banking group. Ensuring adequate staff is placed in respective wings. departments and branch network across the country.
Coordinate recruitment activities in liaison with the recruitment wing. Coordinate Training programs ensuring all staff have been provided the mandatory training in time.
Being the first point of contact for the branch managers/department heads; resolve any HR related issues/queries raised by them as and when required.
Writing memos, information circulars, office orders and other communication for the employees as directed by the senior management.
HR Admin tasks include, maintaining and updating staff records, and personnel files, maintaining new hires joining reports ensuring accurate documentation/references sought as per the Bank's policy, Authorizing salaries to the agencies for outsources staff etc.
Any other duties as assigned time to time.
Based in the "Training & Organizational Development Division" I designed and conducted many training sessions for the Bank's employees at various levels. namely: Branch officers, Branch managers as well as Executives up to Vice presidents grade in the bank at national level.
I successfully delivered 14 consecutive batches of EDP (Executives Development Program) for AVPs and Vice Presidents cadre.
Training courses I designed and delivered includes the following:
1. Change Management (Planning, Strategy. & Implementation)
2. Emotional Intelligence and Anger Management
3. Leadership & Team Work
4. Team Building & Conflict Resolutions
5. Coaching, Counselling & Mentoring (for Supervisors/Managers)
6. Customer Service Excellence (for branch staff)
7. Communication Skills (verbal & written business communication)
Based in the department of Business Administration. I Designed and delivered lectures to degree students (BBA & MBA), as per the required curriculum.
Subject areas included:
1. Human Resources Management
2. Business Law
3. Management
Conducted classes, tutorials, presentations, designed and marked assessments/exams as well as supervised student's research projects, .
Provided ongoing guidance and mentoring to a wide variety of students from varied backgrounds, and learning ability.
I designed and conducted lectures for MBA programs in the following subjects:
1. Organisational Development (OD)
2. Entrepreneurial Leadership
Developed course outline, delivered lectures/tutorials, supervised research reports and class assignments, designed and marked various student's assessments and exams.
Keeping in view the varied learning needs of the students I successfully delivered the courses by employing modern teaching methodologies such as Group discussions, individual and team presentations, library panels etc.
1- Preparation, Design and Delivery of lectures to degree students in the business school, covering various HR and Business Management modules such as Employee Relations, Human Resource Management, Operations Management, Facilities Management, Business & Corporate Law and alike.
2- Delivered graduate and postgraduate professional courses of ICM, IAM and ACCA.
3- Designed and Delivered " Soft Skills & Management Training" programs for Junior - Middle level management employees. My last project was a 12 week management training course for a group of employees from a large, Govt funded organisation (Global Village) based in Qatar. The program was aimed at developing cultural, social, communication, presentation and customer services skills in the participants to equip them to work in a multicultural environment in tourism industry.
4- Other duties involved some administrative tasks as well as student recruitment and induction.
1. Managed out bound sales and customer services teams in call center environment.
2. Supervising, coaching, ongoing training & development of sales teams. Managing overall performance of the staff on individual and team level.
3. Ensuring daily/weekly and monthly business targets are achieved through driving performance and motivation.
4. Oversaw day to day operations of my campaigns ensuring compliance to the policies, maintaining high standards of service.
5. Resolving issues and dealing with all staff queries.
6. Recruitment, selection and placement of new hires. Maintaining up to date records of employee's personal files.
7. Designing weekly rota ensuring adequate staffing levels, processing leaves, salaries and bonuses of staff and other admin duties as required.
8. Designed and conducted mandatory training for new employees whilst constantly updating the training material for sales teams.
1- Managing all business aspects of my branch. Recruitement, seclection and Training of employees, maintaing & updating employee records as per company HR policies. Managing the performance & appraisal of the staff, compliance with the health & safety policies, carrying out disciplinary and greivence hearings.
2- Delivery of financial and commercial targets, Drive sales through the in-store team, Motivate and manage the in-store team to consistently deliver, actively seek to exceed customer expectations and ensuring full compliance to company policies and procedures, Collaborating with other business units and day to day administration were all included in my job description.
1- Recruitment, selection, Induction and Training of new employees.
2- Training and Development, coaching and managing the existing staff including two team leaders and a team coach reporting to me.
3- Assisting the senior Client Support Manager in liaison with clients
4- Generating weekly cost/revenue reports of my campaign
5- Identifying & and resolving the staffing & training needs as required.
6- Delivery of commercial targets by generating new business and ensuring team performance.
7- Ensure Compliance with the company policies and standards.
8- Achieve & exceed sales targets while meeting the budget targets through cost cutting and maximum resource utilization.
The job entailed conducting market research.
1- Calling people on behalf of clients in order to collect market information. I worked on several projects covering private and public sector. Clients included Orange phones, Norwich union, Barclay's Bank, Investors in People UK. I also worked on international projects including USA and Canada.
2-Duties included contacting the senior managers via telephone, making appointments, conducting interviews, gathering and storing information onto the computer-using (CATI) computer aided telephone interviewing system. I was able to further enhance my communication skills, and dealing at all levels.
It was a two years full time program leading to a Masters in Public Administration (MPA), with specialization in Human Resource Management. I achieved a FIRST class. Courses of specialization: Human Resource Management (HRM) Human Resource Development (HRD) Training and Development (T&D) Public Relations (PR) Organisational behavior (OB) And other core modules such as Economics, Financial Accounting, etc. Prepared a project report on ISO standardization. Prepared a research report based on internship at HR Department of Berger paints Pakistan.
I achieved a First Class Bachelors degree in Sociology with Mass Communication and Philosophy.
