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Noof Ahmed, customers services officer

Noof Ahmed

customers services officer·GMG

United Arab Emirates

High school or equivalent, دراسة عامة

Work experience

Total years of experience: 2 years, 3 months

customers services officer

August 2024 - September 2025

GMG

Dubai, United Arab Emirates •Remote

August 2024 - September 2025

Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Customer Service Representative

March 2023 - March 2024

GMG

Dubai, United Arab Emirates •Remote

March 2023 - March 2024

• Followed up customer queries to check provided solutions met
expectations.
• Prepared letters, information sheets and order documentation and
distributed to clients.
• Updated customers on special offers and promotions for increased
revenue.
• Advised management of customer service trends, creating and
proactive strategies to maintain best practices.
• Improve company processes by analysing the customer feedback
and service trends.
Company industry:
Retail & Wholesale
Job role:
Customer Service and Call Center

Education

مدرسة

November 2021

November 2021

High school or equivalent, دراسة عامة

United Arab Emirates

GPA (rating): Very good

GPA (rating): Very good

مدرسة عامة

April 2021

April 2021

Bachelor's degree, عامة

United Arab Emirates

Skills

كتابة دقيقة
Expert
كتابة دقيقة
Expert
التعامل مع العملاء
Expert
التعامل مع العملاء
Expert
وسائل التواصل الاجتماعي
Expert
وسائل التواصل الاجتماعي
Expert
ADMINISTRATIVE SUPPORT
Intermediate
ADMINISTRATIVE SUPPORT
Intermediate
BOOKKEEPING
Intermediate
BOOKKEEPING
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
DATA ENTRY
Intermediate
DATA ENTRY
Intermediate
DATA MANAGEMENT
Intermediate
DATA MANAGEMENT
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
MICROSOFT OFFICE
Intermediate
MICROSOFT OFFICE
Intermediate
PROBLEM SOLVING
Intermediate
PROBLEM SOLVING
Intermediate
TYPING
Intermediate
TYPING
Intermediate

Languages

Arabic

Native Speaker

English

Expert