Account Manager
Data Consult
Total years of experience :6 years, 5 Months
• Meet clients and develop a thorough understanding of their needs and requirements to determine each project’s objective, plan, and delivery.
• Interact and coordinate with sales, technical teams, and staff members to build an integrated project plan.
• Handle and manage contracts and services for several vendors such as Cisco Systems, EMC, VMware, F5, Fortinet, and Palo Alto to accomplish the best solutions for businesses through the organization designated team.
• Negotiate contracts with clients, propose innovative solutions to emerging challenges and establish a time lined execution plans.
• Develop a solid and trusting long-term client relationship and maintain effective contacts.
• Establish and oversee internal budgets of the company and external budgets of clients
• Prepare technical and financial proposals according to clients’ requirements, concerns, and objectives.
• Resolve clients’ issues and complaints related to accounts’ changes and improvements.
• Enhance department and organization's reputation by creating and accepting new opportunities.
• Maintain worldwide customers’ database, track relevant accounts’ information, manage leads and opportunities, and track their progress using Salesforce.
• Coordinate sales team activities; manage schedules, filing relevant documents and communicating information.
• Ensure appropriate supply of sales-related equipment and materials.
• Interface with customers and sales representatives to handle both pre-sales and post-sales service functions in an accurate timely and orderly manner.
• Maintain financial and non-financial data in electronic form and present related reports.
• Coordinate and monitor the team’s progress through statistical analysis to identify concerns and propose improvements.
• Conduct training sessions (presentations and orientation) to new hires and old hand professionals in addition to cross training programs.
• Configure and troubleshoot Cisco network issues via remote access sessions or other remote support tools.
• Reduce the risks related to network changes and system failures, and emerging critical issues.
• Interact with customers of different expertise calibers, and provide the most suitable solutions in a timely manner.
• Manage challenging situations while dealing with high business impact issues, pursuing optimal solutions for their situation besides setting the right expectations to the customers.
• Provide quality customer service to Cisco customers Worldwide to build customer relationships and maximize customer satisfaction.
• Maintain strong, active relationships with key customers and stakeholders via developing knowledge about each customer’ requirements.
• Apply analytical instruments and keep staff well informed to improve performance.
• Conduct client workshops, presentations, training, industry events, and other working sessions as needed.
• Analyze customer satisfaction questionnaire data and discuss findings with line manager for resolutions.
• Produce monthly comparison reports to reflect increase/decrease in level of service/customer satisfaction based on monthly statistics to achieve improvements.
• Contact concerned costumers and seek solutions to overcome challenges.
• Analyze customer satisfaction questionnaire data and discuss findings with line manager for resolutions.
• Produce monthly comparison reports to reflect increase/decrease in level of service/customer satisfaction based on monthly statistics to achieve improvements.
• Contact concerned costumers and seek solutions to overcome challenges.
Graduation Project : “Reducing Waiting Time at Outpatient Clinics Using Lean Six Sigma Methodology and Discrete Event Simulation” Project Objective: Investigating the possibility of enhancing the process to have better customer satisfaction and experience, as well as having an efficient process in place. Project Case Scenario: Problems at Out-Patient Clinics at Prince Hamzah Hospital, Amman, Jordan Project Tools : • Lean Six Sigma: Process enhancement techniques using DMAIC Approach. • Simulation: ProModel.