CRM (Customer Relationship Management)
Buffalo Wings And Rings
Total years of experience :13 years, 3 Months
Resolved problems and assisting customers by handling their complaints and following up on a second visit post complaint.
Monitor Google Locations and Trip Advisor for reviews complaints and to follow up.
Maintain & update customer databases.
Provided exceptional customer service promoting BWR products and services.
Accurate data input and maintenance of client information in CRM system.
Managing Monkey survey .
Managing company SMS Blasts.
Managing company Email Blasts.
Liaising with other departments in ensuring that services are been rendered satisfactorily and on time to meet customer's expectation.
Daily & weekly reports to Management.