Noor Hbous

• Supported client onboarding processes in
compliance with UAE SCA regulations,
including identity verification and
documentation checks.
• Coordinated with compliance, operations,
and technical teams to ensure smooth account
activation and issue resolution.
• Assisted clients throughout the onboarding
and post-onboarding lifecycle, ensuring accurate
documentation and regulatory alignment.
• Handled high-volume client interactions while
maintaining confidentiality and
compliance standards.
• Ensured adherence to AML, KYC, and
internal compliance procedures during
all client-related processes.
• Identify and generate new leads through direct
outreach and online research working closely
with marketing team.
• Continuous clientele support throughout the
onboarding process and troubleshooting.
• Selling CFD, futures, and other financial products to
prospective clients by demonstrating the returns
and risks of such product based on their risk appetite.

• Managed inquiries across departments
and countries in a hybrid role
• Managed in-person, phone, and email inquiries
for 250+ existing clients monthly to:
◦ Solve technical issues
◦ Assist in form completion for account updates
◦ Place, edit, or cancel trading orders on ADX, DFM, &
EGX markets
◦ Support online trading
◦ Transfer stocks / cash
◦ Use markets applications Sahmi & DFM
• Handled inquiries for 100+ prospects,
explaining services of local and international
account openings, converting them to
existing clients
• Applied knowledge of financial regulations
to ensure best practices and maintain client
and satisfaction trust
• Ensure clients are updated on market news,
including tender offers, capital raises, and
stock dividend allocations
• Implemented training programs for new
team members, enhancing their ability to
manage client inquiries effectively and
ensuring consistent service quality

• Provided over 40 hours of tutoring in various
business administration courses, both
individually and in groups.
◦ Actively listened to students needs and
regularly worked on improving their
weaknesses by developing essential learning
skills and techniques.

• Authored and published educational articles on
financial, economic, and accounting
terminologies and formulas used in the real
business world
• Promoted to Preliminary Editor, responsible for
reviewing and editing articles written by other
interns. Ensured low plagiarism, smooth flow of
ideas, ample examples, and enhanced
representation with images and lists for better
readability and comprehension