project manager
Dubai technolgy partners
Total years of experience :15 years, 9 Months
as detailed in CV
as detailed in CV
Tasks/Achievements
•Identify business gaps, introduce IT solutions via obtaining client requirements, coordinate with multiple stakeholders as to support the launch of new products and software releases
•BOSS - streamlined reporting, improved information processing by 140%
•SENDEM - enhanced operation productivity, reduced phone call rates to half and dropped unnecessary overhead
•Responsible for workforce management with zero tolerance, systems data migration, reconciliation with vendors and clients, forecast and trend analysis in addition to generating reports for upper management
•Manage on day-to-day basis the national operation center, maintain the standard operations procedures (SOPs), carry out training workshops and constantly sustain above standard levels of KPIs for the core of business
•Generate all EPIFs (SAP) purchase orders for Shared Services in preparation of billings and ePO for our vendors
•Coordinate with Finance department in producing payroll, invoices and collect payments from clients
Tasks/Achievements
•Secured contracts, captured client requirements and designed their wireless CCTV communications
•Dealt with each client account and was in charge of vendors regarding purchases and warranty
•Dispatched available technicians and assisted with installations of wired and wireless CCTV Systems
Tasks/Achievements
•Introduced new apps for efficient customers service, incident and WHS site inspection
•Supervised multiple security providers in 3 major Malls and Barangaroo (Casino)
•Recorded daily occurrence events in e-log and maintenance issues via core vision help-desk
•Acquired valuable customer service experience in responding to apprehensions, duress alarms, fire alarm activation, first aid emergencies and lift entrapment
•Built mutual beneficial relationships stakeholders similar to Police, Fire brigades, Ambulance; provided professional assistance in relation to security matters and internal parties including contractors, car park, Centre management, facilities and cleaning teams
•Accountable for weekly audits of the CCTV, Swipe card reader
•Managed CCTV systems, assisted in configuring and installation of IP Cameras
Tasks/Achievements
•Offered consultancy advice to IT subordinates offering solutions to multiple sites and offices in the region
•Prepared a detailed three year financial forecast with quarterly budgets
•Lead the selection and procurement of equipment and vendors for each project
•Responsible for implementing change control procedures, disaster recovery and contingency plans
IT Network and System Engineer
Tasks/Achievements
•Designed and implemented a new networking schematic, provided technical support, and attended to IT faults remotely in construction projects and regional offices saving resources
•Promoted SQL data replication and synchronization among multiple sites
•Designed and managed Windows Server and ISA firewall
•Performed Levels 1-3 network configuration, troubleshoot and allocated network resources with permissions
•Documented helpdesk policies and procedures, provided system support of users via IT service desk ticketing system and resolved issues via remote support software tools
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