Training and Development Manager
Trafalgar General Trading Company
Total des années d'expérience :13 years, 0 Mois
• Responsible of formulating and implementing the training plans of developing the skills of the associates and aligning the initiatives with Vision, Mission and Guiding Principles.
• Design, develop and conduct related training programs “soft skills, brands training, IT Courses (AX Point of sales-AX Back office, CRM) maintaining quality standards and business objectives.
• Lead the performance appraisal process. This includes project management of the annual and mid-year review cycle. Work with the team to define the cycle plan, create information, tools and training required for the process and regular communication to managers and employees. Participate in the continual review and improvement
• Lead the process and system of identifying the training needs within the region in adherence to the best practices and standards and ensure career plans are created for them.
• Coordinate with Brand Partners and develop a comprehensive training plan and prepare training budget based on the training needs assessment results.
• Define, set and communicate training calendar and training course related details.
• Maintain high level of business relationship with vendors and “brands” to keep track of changes in luxury environment and continuity of business relationship.
• Responsible for managing the daily functional and operational activities of the business as per the approved policies and procedures of the company.
• Coach and train store staff on brand related skills, processes, products, handling common questions and objections, to maximize learning application and personal performance up to required standards.
• Observe and evaluate trainee performance in a variety of work situations and sites in accordance with brand standards, appraisals, Mystery shopping reports
• Follow up coaching to solve specific problem-related or performance improvement, either on a one-to-one basis or in groups
• Completes and maintain training reports and records for on-the-job training, trainee attendance and performance with improvement recommendations.
• Manage communication to the business regarding the programs and conduct regular feedback and review to ensure material is effective.
• Implement a PDP process that supports the performance management
• Manage the T&D department team in order to deliver the department Vision and Objectives
• Support Human resources services processes (Payroll administration, employee relations, feedback and grievances, Talent acquisition team)
Other Talent Management roles:
• Develop and maintain core talent processes and programs, including succession planning and career development plans to ensure business continuity for key and critical positions.
• Come up with career path and plans for all roles in the company
• Reviewing and developing employee retention programs to ensure the best and brightest are retained by the organization.
• Support, direct and evaluate the recruitment process for hiring high-quality individuals for all positions to maintain a deep bench of potential succession candidates for the organization.
• Evaluating and recommending appropriate compensation for fast track performers to make sure they are being properly rewarded for their performance.
• Compile and present quarterly talent reports
• Identifying training and development needs through job analysis, appraisal schemes and regular consultation with line managers and human resources departments.
• Designing and expanding training and development programs based on both the organizational goals and the individual's development and succession needs.
• Preparing the annual budget of planned programs and ensuring that delivered and implemented programs fall within approved budget.
• Assessing the return on investment of any training or development programs.
• Developing and conducting effective induction program to the newly joined associates
• Rolling out the annual performance management system, conducting mid and end year performance reviews, and submitting end year results.
• Producing and conducting internal training programs.
• Managing the delivery of training and development programs.
• Monitoring and reviewing the progress of trainees through questionnaires and discussions with manager’s pre and after the training programs.
• Evaluating training and development programs efficiency and effectiveness.
• Prepare monthly/annually training calendars and reports.
• Developing and following-up with the Cross training program
Internal communication:
• Develop and manage calendars and production schedules for all internal communications activities, Identify opportunities to better communicate our company activities
• Ensure message consistency for all communications in addition to developing and executing town hall meetings, employee engagement events “monthly associates gathering”.
• Write and manage production of a wide range of communications materials including training material, press release, PowerPoint presentations.
• Oversee the annual employee engagement survey communication, data collection and results process.
• Support the development and implementation of HR initiatives and systems
• Be actively involved in recruitment by preparing job descriptions, posting ads and managing the hiring process
• Negotiating salaries, contracts, working conditions and packages with staff.
• Assist in performance management processes. Coordinate and follow up with all other departments.
• Support the management of disciplinary and complaint issues
• Maintain employee records (attendance, EEO data etc.) according to policy and legal requirements
• Provide support to employees in various HR related topics such as leaves, compensation etc.
• Complies with all existing governmental and labor legal and government reporting requirements
• Assist in payroll preparation by providing relevant data (absences, bonus, leaves, etc)
• Conduct initial orientation to newly hired employees
• Maintain all insurance policies of the company
• Assists in other HR functions as and when required
• Knowledgeable in Compensation and benefit, employee relations and recruitment
• Knowledgeable of Kuwaiti Labor Law including the calculation of leave and indemnity
