Personal Banker
dubai bank
Total years of experience :17 years, 4 Months
01 Feb 07, till present DUBAI BANK RAK, UAE
Customer Service Officer (CSO)
• Handling banking queries for products like Personal finance and Credit Card.
• Custodian of Cheque books, ATM Card, Bank Letters.
• Resolve customer’s problems over the phone and on spot.
• Follow up with customers.
• Managing customer centric banking operations, forwarding customer instructions to the concerned department & ensuring customer satisfaction by achieving delivery & service quality norms.
• Helping branches (personal assistants & Personal bankers).
• Work closely with other departments to promote sales, clarify information, and distribute reports.
• Provide new hires with tools to maintain and increase service levels to both internal and external customers.
• Deliver all Cheque returns to customers.
• Issue statement and explain all transaction in it
• Attend incoming telephone calls.
• Update customers address.
Personal Banker Officer (PBO) RAK, UAE
• Excellent in communicating & dealing with Royal Banking Client’s.
• Opening personal accounts and corporate accounts.
• Cross selling Bank products.
• Handling all Finance products such as (Auto Finance, Personal Finance, Good Finance, Credit Card)
• Preparing Bank letters such as (Clearance Letters, Liability Letters).
• Fixed deposit.
Teller RAK, UAE
• Issue manager cheque.
• Transfer money (draft).
• Handling Cash Deposit, Withdrawal, Transfers.
• Handling Customer account charges such as (Statement Charge, Chq Book Charge, and Salary Advance Charge).
• Handling Clearing Cheques (ICCS)
• National Bond Corporation (Deposit - Redemption)