Sr. Manager Investement Promotion
Department of Economic Development
مجموع سنوات الخبرة :21 years, 8 أشهر
Dubai Foreign Direct Investment - Senior Investment Promotion Manager
May 2008 - up-to-date
Promoting Dubai as the best location in the Middle East for businesses.
Develop relationships with foreign investors.
Organizing and supporting investment promotion visit by organizing and attending business
seminars and presentations.
performing any other duties assigned and supporting any investment promotion activities as
and when required
Attending international and national exhibitions, conference, seminars
Respond to ad-hoc investor queries and issues in a timely manner
Provide investment support for new establishments, and aftercare support for operational
issues or expansion projects.
Meeting clients and solve their issues
Managing marketing materials, including leaflets, posters, flyers, newsletters…etc
Handles marketing duties a business needs such as create and proofread, choose which trade
shows the company attends, which gifts to pass out at the booth.
Dubai Export Development Corporation - Senior Customer relationship Executive
Continuously deliver a high standard of customer service and take full responsibility for the
dealing with relevant customer complaints, queries and requests.
Ensure that both an appropriate and adequate process and procedures take place in all
queries and complaints and utilize these complaints to help identify root-cause issues and to
promote solutions to those issues
Carry out relevant research, projects as required and requested by Customer Service Director
to build business network.
Meet the objectives and performance measures agreed and maintain strong inter-relationships
across divisions, keep all relevant parties informed of assigned work
Participate in events and exhibition locally and internationally.
Preparing events (preparing materials, booking hotel and sending invitations).
Handling Export Assistance Program Project.
Working in Corporate Banking
• Follow up with clients regarding transaction issues, deficiencies
•Solving client’s operational issues
•Documentation complying to Bank’s policy
•Promoting Internet Banking and ATM Banking services for the clients.
•Review client files and ensure they are constantly updated in line with the bank’s internal audit standards.
•Help in carrying out due diligence on client transactions
•Prepare call reports.
•Ensure all the critical issues solves in time between the related department and the client with the specific deadline
Working as Compliance officer.
•Ensure all employees complete Anti Money course online with in due date.
•Co-ordinate with the Senior Manager Compliance and provide support to him, on all compliance matters and activities.
•Support Line Management in discharging their responsibilities to comply with relevant regulations and policies.
•Account reviews and internal/regulatory reporting requirements and follow client’s transactions.
•Check KYC and ensure all mandatory information is in the system
•Investigate in case of threshold.
•Keep record of all suspicious accounts
•To ensure the AML procedures are followed by all Operational staff.
•To ensure that the Bank adheres to all regulatory requirements and report issues related to Money Laundering by any regulatory body
Working as Customer Service
•Interact inbound and outbound with customers and staff using telephone, mail and fax.
•Give training courses for the new entries about internet banking, customer service and sales, service excellence and customer rElationship management system.
•Provide support at customer events during or outside normal office hours when required.
•Manage and coordinate different projects.
•Take ownership of specific of specific customer complaints from initial contact to problem resolution.
•Provide internal and external customers with a high level of customer service and satisfaction by ensuring that they received a quick response to their enquiries.
•Studying the finance application
•Opening account by preparing customer documents and send it to credit analysis
•Following up with the customers and answers their queries.
•Attending workshops and presenting the company and its services for the new customer.
•Provide support at customer events during or outside normal office hours when required.
•Build and maintain client relationships and resolve complex problems essential.
•Verifying documents and ensuring that all the information in the application is identical with the attached documents
•Check both central bank bad cheques and Commercial Credit System of the Risk Bureau.
•Contact point verification.
Manage the team and ensure punctuality
•Solving staff problems and ensure that they are comfortable with the given task or assignment
•Interact with customers to provide information in response to inquiries about products and services.
•Handle and resolve customer's complaints and assist individuals interested in opening accounts for communication services such as cable television and telephone.
•Assisting Billing and Collections in peak days of payment and resolving issues.
•Escalating customer service issues to the concerned colleagues and resolving.
•Sites and e-mail are providing more efficient and targeted customer service.
•Marketing the products
•Conduct survey
The program included excellent core subjects concerning marketing online and offline, managing a good website and principle of marketing. In addition, learning some computer skills and work with some common offices.