Application administrator
Bank Audi
Total years of experience :11 years, 4 Months
Administrator on ECC application and archiving application where ECC is an Electronic clearing that follow cheques in bank, and archiving application that used to archive Elvis banking. And work on Bank-Mate the main system in our bank (AS400) from IBM and work with point of sales (POS) and visa electronic and process salaries on system.
Administrator on Turn‐key system that responsible for incoming and outgoing swift and Transfers Also work on bank-mate using SQL command to process non‐performing and overdue loans, process checks that already paid. Run process for end of day and end of month and end of year.
Testing FATCA and Turnkey Systems when install new releases or any update for bank applications to
Provide routine and consistencies checks to ensure data integrity, correctness, and completeness and Identify and address errors and omissions and Document and archive inventory material and record all QC activities
network admin and dealing with problem on the server and fix it, technical support for employee and the system, using a cloud computing system to upload the file to the server and anything for the benefit of the company.
As Web developer (using Joomla that used a PHP code and ready template) and oracle administration (Still training for it) and also sometimes training on PDA (Reader Mobile ) that used mobile app .
And I made the general website for this company (www.edco.jo)
Responsible for communicating with customers’ interactions via multiple channels and answering all incoming requests and addressing the customers’ problems in a timely manner, Re-directing requests as per the set processes and taking adequate messages when required. Following company procedures when handling incoming and outgoing interactions with the ability to resolve and close issues and Escalating issues or unresolved queries to the Team Leader or Supervisor.
trainer
/ administration back office/technical support
Study in salt academy school. Got the rate of high school scientific track: 72.4 Bachelor of computer science and got a GPA 2.13 Graduate from university of Jordan.