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Nouran Anwar, Customer Care Specialist – Emails & Complaints

Nouran Anwar

Customer Care Specialist – Emails & Complaints·Wizz Airline

Egypt

High school or equivalent, Radio And Television

Work experience

Total years of experience: 10 years, 6 months

Customer Care Specialist – Emails & Complaints

January 2025 - Present

Wizz Airline

Varna, Bulgaria Remote

January 2025 - Present

• Coordinating with internal departments to resolve customer issues
efficiently.

Company industry:
Call Centers & Customer Care Outsourcing

Supervisor – Customer Care

February 2021 - Present

Shiny White Dental

Cairo, Egypt

February 2021 - Present

• Dealing with insurance companies regarding patient treatment plans.

Company industry:
Medical Clinic
Job role:
Customer Service and Call Center

Public Relation Trip Advisor

January 2019 - January 2021

Expedia Canada

Cairo, Egypt Remote

January 2019 - January 2021

• Working as a GDS system agent.
• Handling bookings, flights, and hotel reservations.

Company industry:
Hospitality & Accomodation

Presenter – Social Media

January 2019 - January 2020

Facebook

Cairo, Egypt

January 2019 - January 2020

• Planning and hosting programs and interviews.

Company industry:
Internet & E-commerce
Job role:
Marketing and PR

Data Entry

January 2013 - January 2016

Alsakr Printer,

Hawali, Kuwait

January 2013 - January 2016

• Entering and verifying customer data accurately.

Company industry:
Printing
Job role:
Administration

Education

MTI University

January 2019

January 2019

High school or equivalent, Radio And Television

Egypt

Skills

COMMUNICATIONS
Intermediate
COMMUNICATIONS
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
DETAIL ORIENTED
Intermediate
DETAIL ORIENTED
Intermediate
MARKETING
Intermediate
MARKETING
Intermediate
MEDIA MANAGEMENT
Intermediate
MEDIA MANAGEMENT
Intermediate
PATIENT TREATMENT
Intermediate
PATIENT TREATMENT
Intermediate
PROBLEM SOLVING
Intermediate
PROBLEM SOLVING
Intermediate
PROFESSIONALISM
Intermediate
PROFESSIONALISM
Intermediate
RESEARCH
Intermediate
RESEARCH
Intermediate
SOCIAL MEDIA
Intermediate
SOCIAL MEDIA
Intermediate

Languages

English
Expert
Arabic
Native Speaker