Shimaa Mohamed

• Managed customer enquiries related to billing, payments, and account services, ensuring accurate and timely
resolution.
• Maintained detailed and accurate records of customer interactions, support requests, and case outcomes
using internal systems.
• Coordinated with technical, back-office, and customer relations teams to resolve complex customer issues
and support operational activities.
• Performed data entry and documentation tasks while ensuring accuracy and attention to detail.
• Used Microsoft Excel to track performance metrics, organize data, and support reporting activities.
• Followed up on customer cases and escalations to ensure timely resolution and service delivery.
• Worked effectively in a high-volume environment while managing multiple tasks and meeting performance
and service targets.
• Communicated professionally with customers through phone-based support while maintaining service quality
standards.