I.T Services Officer
Freelance
Total years of experience :18 years, 4 Months
Monitor and maintain computer systems, printers, handheld devices.
Troubleshoot systems and network issues
Setup user accounts and deals with authentication issues
Provide training, procedural documents and reports.
Respond within agreed time frame.
Dealt in Core Banking Application support issues
In relation, prepared MOCK Setups and User Accepted Testing Virtual Machines for user
Processed Core Banking Start and End of Day processes.
Configured User IDs, Right Enhancement and reverting back at the end of day.
First Hand contact for user for any issues related to remote access servers.
Application of patches and updates on server machines.
Analyze System and Applications performance.
Follow best practices to ensure Systems and Applications security.
Review 18+ Bank Application Access Control Logs
Review of Threat Management Gateways, Virtual Private Network logs
Submission report to Internal Control Department for Periodic Reviews
Used customized toolkit to catch downtime of Clusters and Database Manipulations Logs
Designed Access Control Forms under thorough revisions and supervision of Senior Management.
Monitored backup and schedules of all leading Applications and Servers using Symantec Net backup
Coordinated with Data Center Vendors, Apps, Infra and ADC team for any leading problems.
Supervised Start of Day and End of Day of Core and leading applications.
Looking after PAN ATM and Health of Data Center.
Processed Start and End of Day of Core and Allied Applications.
Monitored ATM Machines for operational Issues.
Revert of User ID rights, limit enhancement and User levels
Monitored backups Either Tape library or Storage
First hand contact for branch for system, application related issues.
Monitored Branch ATM Machine, Network, System and Server.
Trained newly join Admins, Branch User ad per there needs.
Processed Branch Start and End of Day.
Maths, Physics, Chemistry, Biology