Executive Lounge Agent
JW Marriott Marquis Dubai
Total years of experience :14 years, 3 Months
Assist staff with expediting problem payments (problems processing credit card)
Follow up with guest regarding satisfaction with guest-related issues.
Administration work, sending and receiving our guest’s emails.
Process all guest check-ins by confirming reservations, assigning room, and issuing and
activating room key. Process all payment types such as room charges, cash, checks, debit, or
credit.
Anticipate sold-out situations and obtain satisfactory alternative accommodations when the
property cannot accommodate guests with reservations.
Process all check-outs including resolving any late and disputed charges.
Answer, record, and process all guest calls, messages, requests, questions, or concerns.
Coordinate with Housekeeping to track readiness of rooms for check-in. Run daily reports
(number of arrivals, departures), identify any special requests, and check reports for accuracy.
Cash guests' personal checks and traveler's checks.
Assist management in training, motivating, and coaching employees; serve as a role model.
Report accidents, injuries, and unsafe work conditions to manager; complete safety training
and certifications.
Organize and schedule meetings and appointments.
Alert manager about cancelations or new meetings.
Booking transport and accommodation, Coordinate travel arrangements.
preparing letters, presentations and reports, Prepare agenda for meetings
Manage mail inboxes to give a direct report to the owner.
Prepare confidential and sensitive documents, Coordinates office management activities.
Operate office equipment, such as photocopy machine and scanner.
Maintain hard copy and electronic filing system, Organize office operations and procedures.
