Visa Officer
Tls Contact
Total years of experience :3 years, 1 Months
• Handling and reviewing Visa applications in compliance with German visa laws and regulations.
• Reviewed and analyzed supporting documents to send to the German embassy so they can make an informed decisions on eligibility.
• Communicated visa requirements and decisions to applicants in a clear and professional manner.
• Resolved complex visa cases and escalated issues as necessary.
• Maintained accurate records and documentation for audit and reporting purposes.
• Addressed customer inquiries and resolved issues in a timely and professional manner.
• Provided product information, processed orders, and handled returns and exchanges questions.
• Maintained a high level of customer satisfaction through effective communication and problem-solving skills.
• Participated in training programs to stay updated on product knowledge and customer service best practices.
• Managed customer inquiries through various channels such as phone, email, and chat, ensuring timely and satisfactory resolution.
• Provided support and guidance to customers on using STCPay services, troubleshooting technical issues, and resolving account-related queries.
• Maintained accurate customer records and documentation in the CRM system.
- Managing and handling administrative tasks such as answering phones, managing emails, and organizing files.
- Supporting staff and students and providing assistance to teachers, students, and parents, whether it's scheduling appointments, distributing information, or coordinating events.
- Data management, maintaining and updating student records, attendance, and other important data accurately and distributing information, or coordinating events.
• Provided administrative support to hospital staff, including physicians, nurses, and administrative personnel, by managing calendars, coordinating meetings, and handling correspondence.
• Managed inventory of office supplies and medical forms, ensuring adequate stock levels and timely replenishment to support smooth operations within the hospital administrative office.