نورا أشرف

Inbound technical support representative for Samsung® UK Audio-visual Team.
Provided UK customers with technical support for Audio-visual equipments over the phone.
Raised repair service requests for faulty units, issue and manage repair requests.
Inbound technical support representative for Samsung® UK Audio-visual Team.
Provided UK customers with technical support for Audio-visual equipments over the phone.
Raised repair service requests for faulty units, issue and manage repair requests.
Communicate work updates and enhancements, design new operational processes.
Coordinate day-to-day tasks, liaising between different teams in Egypt and the UK.